After reading all of the horror stories regarding this new subsidiary of Iberia Airlines, I feel very fortunate to have no disasters on the one-way "Red Eye" flight from Los Angeles to Barcelona taken recently. Having booked this via our travel agent eight months earlier. She was curious to find a fare online for under $200. Actually had a supervisor call Spain to verify the fare before booking. Remembering the adage "if it's too good to be true," keep this in mind. They fly very limited routes, and it looks like they may have deleted this one (I got on their web site to see if pricing changed).
Got to the airport early then went to the Iberia check in. The person was nice, cordial, and when we presented our pre-printed boarding passes, he noticed our old and well fed bodies might not enjoy mid plane economy. He offered to switch seats to bulkhead (front row center) at no additional charge. Nice! Well, he had to get a supervisor to issue a credit as the system auto charged the credit card for this seat change. And the checked bag fee I thought it was supposed to be $95 per first bag each. It looked like he styled us out we thought that was for both, alas credit card statement came $92, then $110 for the other??. Fine print states $100 for first checked bag. small issue compared to others read. Hey, it's the thought that counts.
They have two classes Economy and Premium. If you value comfort on a long flight consider upgrading, as the cost is still reasonable compared to typical business class. Read all of their check lists and assume nothing. Economy has checked bag fees, and if you want food / beverage service you best pre-pay when booking. We didn't, and got extremely dehydrated in flight. We noticed most folks in the terminal eating a full meal well before boarding (should have been our first clue) we had actually placed a sandwich in our carry on backpack to eat mid-flight (didn't happen).
They load the plane back to front, so we were in the last group, Family of eight that pre- boarded.with two little kids, took all of the overhead bins (most airlines reserve one bin for bulkhead seats as there is no seat in front to stow) We snagged one four rows behind on the aisle. Those folks got shorted. Flight attendants need to monitor what is going on, as other airlines post it on the overhead bin. My roomy seat came with a two year old lap sitting on Mom right behind me. Lucky me! (he eventually fell asleep and stopped kicking my seat back).
I wanted to buy a soft drink and retrieve my sandwich, but the order screen didn't work and getting the attention of the crew was a joke. If you do not pre-order the meal, you are kinda persona non grata the rest of the flight. I was eventually able to buy a drink with a credit card on their mobile device 2 hours before landing. She acted like she was doing me a huge favor. There was some turbulence in flight, But dare to get up and be scolded by the crew. "No going to the bathroom now, stay in your seats" as one person found out. I was able to sleep a good portion of the flight. One thing the crew was obsessed with was keeping the little curtains closed that separated the "premium" cabin from us.Snapping them open and closed like a switchblade, that was the priority.
The money saved in total was sorta worth it, I doubt I will fly them again, as I feel it could have been an even less enjoyable experience. "Caveat Emptor" dear traveler, do your homework.