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“Flight cancelled, no refund”
Review of Air Antilles


Reviewed August 17, 2017 via mobile

Even though this airline is based in the European Union there was now way we could get a refund after a flight cancelled just 24 hours before Departure. we actually had to take a Ferry to our final destination. No Hotline, no answer to emails. Never again!

    • Customer service (e.g. attitude, care, helpfulness)
    • Value for money
5  Thank Panic_in_Detroit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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17 - 21 of 78 reviews

Reviewed May 3, 2017

We booked return flights from Barbados to Martinique, shortly before the outbound flight was due Antilles cancelled it. Then they told us that they could not give us a refund until after the date of the return flight. We had to book another outgoing flight with a different airline at considerable cost to us as we had already payed for car rental and accommodation on Martinique. Today it is over three months since we should have received our refund and we are STILL waiting. I will never use Air Antilles again and I would advise others to look elsewhere for flights in the Caribbean.

    • Customer service (e.g. attitude, care, helpfulness)
    • Value for money
12  Thank PelicanSrebarna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 31, 2017

Air Antilles is a small airline. We flew from Santo Domingo (Dominican Republic) to Pointe-à-Pitre (Guadeloupe). The plane was an ATR 600-42. It seemed to be well maintained and safe. The boarding process was somewhat unclear but it's not clear whether this was due to ground staff or the airline. We arrived ahead of schedule, the flight was comfortable and on-flight service ok.

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    • Check-in and Boarding (e.g. efficiency, service at gate)
4  Thank Pascal D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2017 via mobile

We bought 3 direct flights/ non stop- roundtrip from San Juan( PR) to PTP Gwada- this airline put fake flight schedules online.Once You buy it, they changed the schedules ( everything by emails) than on your departure date at airport: You find out, your flight bought- has 3 takes off and 3 landings. The flight attendant said we are lucky we made it to our destination, some travelers were stranded in Dominica island instead of landing in Gwada.
DO NOT FLY Air Antilles, not even a flight operated by air Antilles.
This airlines is fake, fake informations schedules on their website, no phones numbers for clients in USA or Canada, no phone nr for 24h infos or help.
The airlines from Hell is air Antilles 2017.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
10  Thank Nathalie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed yesterday
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    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.