I received a whatsapp from an unknown number saying that my flight was going to be delayed more than 7 hours. I tried to called the airline and no one would pick up the phone, at the airport there was no one from the airline to give us information, and the websites were not updated. Very confusing and frustrating
We tried to claim our delay with different companies, since we missed a booked tour we had in Semarang. All of them told us that they had tried it and have been completely ignored by the airline.