First & last time I think of flying with viva Aerobús. They have horrible service. Long story short they made me loose my flight. This airline has 4 employees which work in the front desk & boarding the plane . I got there about an hour before my flight having an electronic boarding pass & luggage no document, thinking that I was ready to go. When I get there I’m told that I can’t board my plane because I was 5 minutes late. It was chaos. I’m always flying and never experienced some stupid situation like this one. I waited and waited at the airport hearing how my plane was calling my name. After when I was able to speak to a woman she yelled and was very unprofessional. She didn’t help me and told me I had to be 4 hours early even if I had an electronic boarding pass. Honestly I am so upset because they least they can do is find me another flight back home but they didn’t even want to do that. Never am I placing my money or trust in this airline.