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“Lima to Miami”
Review of LATAM Airlines


Reviewed February 6, 2019

Although the plane was on the older side, it was well kept and served it's purpose. The flight attendants were polite and attentive. Lunch service was excellent. I ordered a quinoa salad and was very pleased with the meal. My husband had the chicken plate. Both of us ate everything on the plate, which is not usual on other airlines I have been on. The flight was late taking off, but made up the time in the air so it wasn't that late arriving in Miami.

Date of travel: January 2019
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    • Legroom
    • In-flight Entertainment
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    • Check-in and boarding
Thank Cheri M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed February 5, 2019

Latam has a very polite staff , good quality meals according to your comodity
flight in time and good procedures

Date of travel: October 2018
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Thank LILY CAROLA G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2019 via mobile

The LATAM flights are usually good, safe and comfortable, and these two didn’t disappoint (Quito-Lima-Buenos Aíres). The disappointment was the stop-over in Lima Airport.
- As in most places in Peru, disorder rules, people push, hopelessly slow and unnecessary security checks, and lack of signage in the airport. Add to that really dirty toilet blocks, no soap, hand-dryers don’t work, and long queues (especially near the women’s toilets).
- The stop-over is a punishment for passengers!
- If you have access to the VIP lounge, again there’s a long queue in this very badly managed airport.
- If you can avoid Lima airport, you’d have a much better flight.
- Quito Airport is much better organised, much cleaner, and the security checks are much more efficient (maybe because it’s managed by a foreign/Canadian consortium?).

Date of travel: February 2019
Thank Jsedj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2019 via mobile

Of a tour group of 19,15 of us were bumped off a connecting flight when some of us had boarding passes with seat numbers! They booked us with a 30 minute connection time when, due to building work at Santiago airport, internal flights often park by the freight terminal and it takes that time to reach the terminal building. It was 6 hours before we got a connecting flight to our destination.

Their website and app didn't work properly in my experience and boarding passes were issued with no seat numbers due to IT problems.

Oh, and when they gave us prepaid cards for food due to the delay, the cards didn't work and we had to complain about that too.

In the air things were fine. Everything else was awful.

Date of travel: February 2019
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4  Thank Lesk600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2019

The new 787 aircraft was beautiful, but the LATAM seat configuration did not make it too comfy. They served very mediocre meals and in general offered poor service. The flight was delayed by 2 hours, because we were waiting for higher-paying passengers, who were ticketed last-minute; no words of excuse.

Date of travel: January 2019
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank MartinG1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.