I just spent 9 days on Roatan first visit and really enjoyed the reef and seeing the natural beauty of the island.
We were due to leave on Saturday April 2nd. Got to the airport plenty of time, boarded the plane, sat for about 15 minutes then the pilot said oh we have a problem all off, so we all got off back to the one room in the terminal as the security wouldn’t let you though to the other area’s of the airport, then after about an hour or so we all boarded again, once everyone on board the pilot made up some new excuse, like they didn’t have a started for the plane so all off again and said it wasn’t going out today, so back to there terminal where another announcement came and said they were going to try and fix it again, so after 2 more hours they told us sorry plane can’t be fixed please pick up your bags and line up to be taken to hotels etc., so as one can imagine the lines and mess this caused, finally around 7pm we got to the resort they were putting us at.
A big truck with hundreds of bags arrived, later with 2 guys to unload it, so I decided to help out if nothing more to get to my darn bags! anyway there rumor was to be at the airport the next day for 11 for a 1pm flight. Well I didn’t want to go through the cattle call again so I got a taxi at my own expense to the airport got there for 9am. Waited while the staff ate their breakfast and came out at 10 am, got checked in and was told then the flight wasn’t scheduled until 3pm as they were flying over a mechanic and parts to fix the plane. So after a nice long 6 hour wait we then were told no the plane wouldn’t be fixed by 3 another 2 hours, but within the hour the announcement came over that they had fixed the plane but now they had to send for the flight crew who were still enjoying their day at the resort.. So another hour went by until the crew were all back and we were ready to go by 5.30pm. We then get going arrive in Houston and I had exactly 35 minutes to make my connection, but guess what the plane lands comes up to the gate and the pilot states oh sorry there is still a plane at our gate it will be another few minutes, talk about getting no luck. Finally we get off and make a very fast dash through customs, immigration and get our checked bags to the TSA guys who don’t care we are racing against the clock, we then run and I mean run flat out across the airport from terminal E to C and within seconds make our connecting flight. Needless to say we get to LAX no bags they come a day and half later by truck.. What an experience this was our very first time using Continental and like most airlines they cannot communicate or have policies in place to get things sorted out which is sad as we spoke to some people at the resort they put us up at and it happens quite often at least 2 to 4 times a month. Unlike another poster on here who complained about Continental we didn’t get offered any compensation even though we both missed a days work, had to pay extra for our car at the airport and just basically wasted almost 3 days of our time. Maybe Continental should put some maintenance staff in Roatan as I spoke with the pilot and he said it was their biggest issue flying down there as they tend to use some of the older planes and have no infrastructure on Roatan to even fix a flat tire!