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Frustration sets in!

London, United...
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Frustration sets in!

Can anyone tell us, if it is normal that when you book with travelagent, you pay for 2 weeks at hotel while you basically stay at the hotel only the last week?

The first week we have booked the safari, the Kenya's Intrepids Sojourn, so are arriving in Nairobi. After this week we fly to Mombassa for the beach holiday.

As this is for our honeymoon we would like to have the best holiday we will never forget.

With kind regards M&P

London, United...
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1. Re: Frustration sets in!

Sorry that just doesn't sound right. Have you actually booked anything more than the safari and who with-then people can answer the question better

plymouth england
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for Kenya
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2. Re: Frustration sets in!

If you have booked a two weeks Safai/ beach holiday your only going to be charged for one weeks hotel and one week safari ...

who have you booked with?

London, United...
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3. Re: Frustration sets in!

Hi,

Well it's a 16 day holiday.

From England we get flown to Nairobi to start our safari from there. Start is the Safari Park Hotel.

8 days safari and after we get flown to Mombassa to have our beach holiday. On Diani Beach.

It's booked via the Thomson World by travel agent in town.

When asked about the 2 week at hotel they responded that it's normal. So the room will be ours.

Thank you already for your response.

nyc
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14,859 posts
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4. Re: Frustration sets in!

>>When asked about the 2 week at hotel they responded that it's normal. So the room will be ours.<<

Do I understand then that you pay for 1/week safari and 2/weeks beach hotel = 3/weeks,

... so that you have the hotel room you want?

Duh!

I can understand paying for 2/weeks at beach hotel to assure same hotel room and can leave belongings while you spend a few days mid-way during beach stay if you go on safari in nearby Tsavo or even fly to the Masai Mara. But, this makes no sense if you're doing safari first and then flying to Mombasa to conclude with beach stay.

Sounds like the agent is confused. Or pulling a fast one!

Kenya
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193 posts
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5. Re: Frustration sets in!

Hey Sunnie

Sounds like the agent is pulling a fast one on you!

Unless there is confusion somewhere in the whole story...you never get to pay for two weeks and stay for just one, once the rooms are booked and paid for ,they are yours...and there is no need to pay for time you wont be there!! Trend carefully..

London, United...
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6. Re: Frustration sets in!

Hi,

No we stay for 2 weeks.

We fly from London to Nairobi, which is directly the start of our safari. So not first to our hotel in Mombassa.

Later after 7 days of safari we fly from Nairobi to Mombassa to our hotel on Diani Beach.

On the booking papers about the accomodation in Diani Beach it says that the check in date is the first day we arrive in Kenya, but we are not even there.

Cantley, Norfolk, UK
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7. Re: Frustration sets in!

You should check again with Thomson. I have booked a weeks safari starting from Nairobi, followed by a week at the Voyager in Mombasa (all with Thomson) and we have only been charged for one week at the beach hotel.

nyc
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14,859 posts
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8. Re: Frustration sets in!

>>On the booking papers about the accomodation in Diani Beach it says that the check in date is the first day we arrive in Kenya, but we are not even there.<<

If that's the case, have the booking papers corrected to reflect the start date being when you arrive for your stay at beach resort to last date when you depart.

London, United...
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9. Re: Frustration sets in!

We would like to thank you for your responses,

we have decided to go back to the travel agent, this saturday.

And see what they say,

Again many thanks

M&P

London, United...
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10. Re: Frustration sets in!

Sorry to be a pain again, but as we are going on saturday back to the agent.

Could anyone who knows this area in Diani Beach tell us if we made the right descission of having our honeymoon at the Diani Sea Lodge. Or would you advise the Diani Sea Resort or any other one. Mind you, we don't have a massive budget.

A born worrier, :)

M&P

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