PLEASE HELP . we are visiting in dec 13 and originally tried for the suite, which was sold from under us as Thomson sales was useless and put us on hold for 40 mins he really had no idea - so went on to book white reindeer mezzanine family with sauna???? got confirmation its a family room but seems tiny has balcony but no sauna or mezzanine. called Thomson 10 times no help said that's what I booked and was not!!!!! we even paid for upgrade so basically emailed hotel , she been fab the only ones left are crazy reindeer mezzanine rooms WITH sauna or family room in white reindeer main building. I am going with mam , 15 yr old and 4 year old and we thought if theres not much going on a night we can have sauna and larger room space - hence mezzanine. i know staying in cr is 100 m away- what would people advise..... as lots say be in main building?