We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Stay Away from Treasure Divers!!!! Unprofessional and UNSAFE

Which Treasure Cay hotels are on sale?
mm/dd/yyyy mm/dd/yyyy
See hotels
Level Contributor
2 posts
2 reviews
Save Topic
Stay Away from Treasure Divers!!!! Unprofessional and UNSAFE

We had the absolute WORST diving experience with this "company". It could not have been any worse!

It is pretty clear that the reason the prices are so high ($165 per person for two tank dive with rental gear!) and the product is so bad is that there is no competition for this outfit.

Here's a quick run down of what happened:

It was just myself, my wife, and my father on the dive. My wife and I hadn't gone diving in 2 years and it had been 35 years for my dad. Obviously we were all rusty and all pretty much beginners.

We spend 15 minutes loading up and are directed to put all our gear together. If I'm paying 165 pp, I expect my gear to be put together for me - especially since we're so rusty and I want it to be put together SAFELY. But this isn't that big of a deal.

During the load up time and the 20 minute boat ride to the reef, the dive master never once says a word to us. No smiles, no introductions, no small talk - literally doesn't acknowledge we are even on the boat. When we get there, she just starts talking and giving directions. Never once learns any of the 3 of our names during the entire trip.

The first dive goes ok until the end. She directs us to all come up suddenly. We all had over 1000 psi still in our tanks (I had 1400psi). I ask her why we came up early and not dive until about 500 psi (we were only in 30 ft of water anyway right by the boat) and she said "oh, you could have stayed down until 500". Gee thanks for letting me know AFTER you cut our first dive short.

On to the second dive, my father didn't have enough weight in the first dive and couldn't ever really get deep so the dive master put some more weight in his vest for the second dive. Well it turns out that it still wasn't enough and he was never able to get deeper than about 10 feet. At no point did she try to help get him down, take him to the surface to talk to him about it, or add any more weight (all dive masters should carry extra weight that they can slip into somebody's vest at any point in the dive!).

************This is where it gets REALLY BAD AND REALLY DANGEROUS**************** On the second dive, my wife sat out so it was just me, my father, and the divemaster. Well we get halfway through and she rings her bell to get our attention underwater. We look about 30 -40 yards behind us and she is signaling to turn around. We do so immediately but to our surprise so does she without waiting on us. We are swimming as fast as we can to catch up but we just watch her fins disappear in the distance. SHE LEFT US. We continue to swim but never see her. She never lets us catch up, never turns around to check on us, JUST ABANDONS US. We are literally left by ourselves on this reef. So we slow down and just start really "diving" assuming she'll come back to get us. 15 MINUTES pass with no divemaster. My father and I decide to surface to see where we are and make sure the boat was still in sight. We see the boat and go back down and start heading back to the boat. Still no divemaster. She finally catches up to us (a total of 20 minutes diving completely by ourselves). At that point, she did not even check to see if we were ok or check our air to see how much we had left! We just kept heading to the boat.

Once we get there, we still had about 1000psi and she motioned that she was cold and was heading to the boat. She had warned us before this dive that she might "Get cold and head in early but that we could just continue to dive". When she headed back, again she did not bother checking our air!!!!!! Plus, what sort of operation lets divers dive by themselves with no divemaster?!?!? If we wanted to do that, we wouldn't have paid $165!!!! So dangerous and they should lose their license!!!

I liken this to going on a jungle tour in Costa Rica that your guide loses you on and after finding you again, cuts your tour short because she is hot and just leaves you in the jungle to fend for yourself while telling you to just find your way back and meet her at the hotel. Dangerous, crazy, unprofessional, and shocking!

My wife, who was on the boat during this second dive, said the divemaster surfaced and had to coordinate with the boat captain to find us. He pointed out our bubbles and she came back down to find us....

When we got back to the boat, I asked "What the heck was that?!?!" to the divemaster and she sharply replied that WE had left her! I said we were simply swimming fast as we could to catch up with her and that she didn't wait or even look back to see if we were there! Plus - how do you lose two (2?!?!) people!? It's HER Job to keep up with us - not the other way around!

The worst part is that we complained directly to the owner when we got back. We told him the whole situation and never ONCE did he apologize or even seem concerned. He even gave us a sense of apathy. He defended the divemaster saying she had been with him a long time. He also replied with a snappy "Well what was your bottom time?" as if we were complaining more about the diving times than the absolute disregard for safety and human life. Again, never apologized once and said "he'll look into it".

So I would highly suggest that people don't dive AT ALL there as opposed to diving with this monopolistic dive company. It's clear that zero competition has created a culture of unprofessionalism, danger, apathy, and high prices with this outfit. Avoid them at all costs! There is an outfit in nearby Green Turtle caye that is supposed to be good - it's just not on treasure cay. Not sure the name but the diving wasn't that great anyway. Beautiful reefs but not much wildlife and trash abounded on the ocean floor. Nothing like Mexico or Belize!!!

1 post
1 review
Save Reply
11. Re: Stay Away from Treasure Divers!!!! Unprofessional and UNSAFE

Our family has been going out with Captain Brent and Sandy since 2001 and we have always had an amazing time! They are safe, friendly, professional and we have NEVER had a bad experience. We have gone out diving, snorkeling, fishing and island hopping. We have also gone with groups and on private charter day trips. They have taken my young nephews diving and we absolutely feel safe in their capable hands. The excursions we take with Treasure Divers are the highlight of our trips to Treasure Cay and I highly, highly recommend Captain Brent, Sandy and Treasure Divers!! I think you are a fool if you don't use them!

Worcester, MA
Level Contributor
29 posts
Save Reply
12. Re: Stay Away from Treasure Divers!!!! Unprofessional and UNSAFE

Go thru Dive Guana (www.diveguana.com) / Troy/Maria - wonderful Family - you will be safe and sound, and have the time of your life. Tell them Paul/Wendy recommended.

New Smyrna Beach...
Level Contributor
1 post
14 reviews
Save Reply
13. Re: Stay Away from Treasure Divers!!!! Unprofessional and UNSAFE

We have been on trips with them for years and never had a problem. The owner is a great person, the boat is big and clean.

Anybody can post messages here and one really needs to look at the whole picture.

I can only recommend to go on trips with them, as I have done for years.

Harold and Eva

Reading, United...
Level Contributor
864 posts
94 reviews
Save Reply
14. Re: Stay Away from Treasure Divers!!!! Unprofessional and UNSAFE

Preeb is spot on here. Both sides of the argument have unfortunately been lacking but the onus is on the Dive Centre ultimately. The divers should not have been allowed in the water without a proper refresher. PADI certification is easily checked online (if a PADI certified dive centre).

It is interesting to see two first time posters backing-up the dive centre. Friends or aliases?

In April, we will be diving in the Bahamas, the first time we will have been diving for two years. We EXPECT and will INSIST on a refreher dive where we will go through all safety checks, reaquaint ourselves with our kit and get our weight right and iron out any little niggles. Then we will be able to properly enjoy two weeks of diving.

15. Re: Stay Away from Treasure Divers!!!! Unprofessional and UNSAFE

-:- Message from TripAdvisor staff -:-

This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.

To review the TripAdvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html

We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason.

Removed on: 2:36 am, June 18, 2014
Get answers to your questions about Treasure Cay