We returned yesterday (26th August 2012) from a two week stay. We didn't hesitate in re- booking as we had previously stayed in 2004. The Theoxenia IS NOT the same as it was on our previous stay, infact far from it. We do have photographs to substantiate our report, and anyone wishing to view these may do so by forwarding their email address in the form of a reply.
Firstly each apartment is simply furnished. The kitchen area has fridge, kettle, toaster, cutlery and china together with a twin ring electric hob. The shower room provides, loo, basin and a filthy dirty shower cubicle and a loo paper bin which is emptied every 3rd and thereafter every 4th day!!!! The shower curtain lets the water out, thus you end up with a wet and slippery tiled floor surface. We had to give up one of our hand towels to act as a bath mat. The shower is a hand held rusty shower head which is operated by a hot and cold swivel tap ( the water is freezing cold if the boiler hasn't been switch on) Rusty screws were hanging out of the tiles within our shower , so if you are not steady on your feet and you do slip you are likely to have a rusty screw head firmly embedded in your head. The shower is also host to a dirty shower mat which is think with body fat, hair and whatever else lurks within such a disgusting item. The hose which runs from the Air conditioning unit terminates in the showers, hence this drips all night long, and is we believe a breach of EU health and safety regulations due to the airborne spores which are diffused into the atmosphere. (Air Con charged at 8 Euros per night) if the owners son finds you out of your room and your air con is running, he will let himself in and turn it off!!. Makes you wonder why you bother paying for it when you are denied returning to a cool room when the evenings are very hot.
After a week of being eaten alive at night, we decided to pull up our mattresses and take a good look at the beds. What we found was simply astonishing and shocking. The wooden strips running down the beds which were supporting the wooded slats were thick with DUST, DEAD SKIN CELLS and CRAWLING MITES, hence my bites were BED BUGS. Bare electrical wires hung from the centre ceiling light directly above the bed?
A rusty spike is positioned between the glass doors and the balcony. The spike is on the floor and is meant to be the fixing point for the glass doors which are again non compliant. The glass is NOT safety glass, and should you or a small child slip then you are likely to put your hands or head through the glass. The floors are basic tiles and when wet are slippery so be warned. Ants were also a problem as were cockroaches both in abundance. The swimming pool proved a bona contention, as NO cleaning was carried out. For the entire two weeks of our stay the pool was cleaned once and that was on the basis that our (above and below) complaints were taken to Manos directly as our in resort tour operator. The exterior of the apartments is shabby, dirty and generally unkempt, the cesspit stank and the gardens, shrubs and communal areas are in need of attention and the two buildings require a lick of paint. The main bar is dark, dismal, unwelcoming and resembles a funeral home, it smells and is empty of clientèle. This is where you will find the owner and his son together with the hotel manager who is a lazy and rude individual. I would like to add that after a meeting with the Manos rep who was quiet simply horrified at what we showed her, action was taken to resolve our room issues. The pool was cleaned resentfully by the room maid, and some attempt was made to have a tidy up. We were informed that the owner had received a warning that his apartments would not feature in the Thomas Cook brochure next year if the overall management and attention to detail was not addressed.
The Theoxenia is probably one of the best positioned properties in Stoupa, standing on the hill side between Stoupa Village and Kalogria. Both a 5 min walk. On the 3rd floor you will have views right across the Mani, the village and the bay of Stoupa. The Stoupa beach is sand as is Kalogria. Kalogria is very busy and on our visit not a spare grain of sand was available to pitch on. Beach beds are 3 euros each and a brollie 1 euro. An abundance of restaurants to chose from, however, all more of less have the same menu, just cooked in a different location. Typical meal cost without booze was a round 3.50 euros for a starter and 12 euros for a main course. The temperature during our stay was around 40 during the day and between 32 and 37 at night.
Despite our problems, we did have a great holiday and met some great people all with the same opinion as us. If the owner takes the winter to upgrade his property to a standard of which we all expect then this place will be fabulous, and we would return.
We hope this has been helpful to anyone considering booking here. If we can be of further assistance please let us know.