I recently had the misfortune of staying at the worst place I've ever stayed at, La Dama D'Eivissa (formerly Hostel Navarro) a hostel in ibiza Town that was so poor that I published my first ever review.
We checked out after a few hours (despite booking for 10 days), and registered a formal complaint when La Dama wouldn't give our money back. My review was on Trip Advisor for a good month, however it's now gone. In trying to negotiate with La Dama to get my money back, I did say that I would happily ammend my review to state they had refunded my deposit, if they would do so, but that I wouldn't change my honest review as I didn't want anyone to have to go through what I did with dirty toilets, broken windows and cramped rooms, and no-one letting us in for 45 miniutes when we arrived (I still have the emails), but they didn't reply.
All I can think of is that La Dama have slyly contacted TripAdvisor to get my review removed, stating that I offered to change my review to get my money back. I 10000% didn't, I simply said I would ammend the review to state they had refunded my deposit, but that the review would stay. How can I get my review re-instated? This was a terrible place and I want people to be warned, so they don't have to find somewhere else to stay, mid-trip. here's my email in it's entirity, no blackmail, just a nice request:
As you’re now aware, we have posted a true and accurate representation of our awful stay at La Dama, on Trip Advisor. I’d be happy to amend the negative review, if you will consent to refunding the deposit we paid (3 nights).
It’s your call. We are also lodging a complaint with the tourist office, which again we will review if you refund us our deposit. It’s the least you can do.