We booked this hotel months ago based strictly on TripAdvisor reviews. As of recently, we've seen nothing but bad reviews, and mediocre at best. Does anyone have any inside info as to what's going on, why this is happening and if things will "shape-up" anytime soon. We are heading there in November, and would like to change our location if it's suggested. The towel issues, the a/c issues, the front desk staff, etc...It seems like quite a lot going on there.