Since TA does not yet support Yacht Rental Companies, I am posting this review of CYOA Yacht Charters in Frenchtown here.
Summary: moments of good service overwhelmed by intentional time wasting, poor attitudes, and poor facilities.
My wife and I arrived a day early to scope out everything for an eight day sail with my father and stepmother. Upon speaking with the desk agent to see what we needed, she advised we should check in at about 9:30 in the morning the next day, which was fine.
The next morning, we checked in at about 9:45 a.m. to find the boat would not be ready for a couple of hours?!? We asked if we could take a look at the boat to gauge the storage onboard before we went shopping. We were given a resounding no and a voice from the cubicle (the owner?) said we would not be able to get our departure briefing until 1 p.m.
We decided to just go out and start our provisioning without seeing the boat and once we acquired the provisions, we returned and were allowed at first to store the dry provisions at the end of the dock, then allowed to board the boat and begin storing the gear and provisions at about 11:30 a.m.
We were given an inventory sheet to do before our briefing, diverting two of us from stowing gear to check to see if CYOA had done their job and were told if we had not completed the inventory by the time the guy doing the departure briefing arrived, they would postpone the briefing. Please bear in mind this is the first time my father and stepmother, in 17 years of sailing in the Virgin Islands, have ever had to complete their own inventory or been threatened with delay if they did not complete the charter company's work by a certain time.
The guy who performed the departure briefing was condescending and arrogant. We literally spent two hours with the departure briefing (another first for my father and stepmother) and did not clear St. Thomas until 3 p.m., which severely limited where we could go on the first day before the end of the day.
A note on the boat: we sailed on a FP Mahe 36, which was a decent boat, but had issues with ventilation (especially the port berth) and the main sail was a royal pain in the butt.
We were restricted from entering Cruz Bay on St. John by the charter company and instructed in both our departure briefing and in the literature aboard the boat to moor in either Lind Point or Caneel Bay and dinghy to Cruz Bay to clear US Customs/Immigration upon returning to US waters. We chose to moor at Lind Point and literally within 10 minutes we were rocked by the wake of a ferry which knocked one of our crew off her feet and down the steps from the galley. When we registered a comment with the charter company, they said no one from their company ever said we should moor at Lind Point.
Upon returning to St. Thomas, we notified the company when we would be back and they knew to expect us. We still had to wait upon arrival at their dock and the check out procedure took an hour and half, another first for my father and stepmother.
In short, it is worth your money and time to rent elsewhere.