Needed two cars to get 6 passengers and luggage to Time Square hotel on a Friday 5pm. Determined Dial 7 would be most appropriate due to other reviews about perhaps long taxi lines and time in traffic charges in taxi. Night and Day reviews on the 2 cars from Dial 7. Had to wait on both (taxi line was short & clear) First car came, pleasant driver, they had nice trip to hotel. Second car, had to wait much longer, he gave no assistance to skycap with luggage, only to say it wouldn't fit. Their trunks are TINY… even had upgraded car! 3 people… plus walker. (Didn't have trouble on the way back with 2 taxi's.) He had attitude issue all the way to the city, then it hit him about tip I'm sure. He tried to be pleasant. After arriving at hotel, he didn't want to take my CC, even tho I had entered the whole number on the web site. Bellman told me to use cc. When driver asked about tip, I rounded to almost 20%… really didn't want to give him anything. Then he berated me for not giving him more! Bellman stood by my side and asked if everything was alright, I told him no not really and explained. He said they see that a lot. I gave bellman more tip than driver. I'm not opposed to tipping, they just need to earn it, not expect it. Bad experience ruined good experience other car offered. Will not use them again. Suggest you take taxi.