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Hard getting a refund from a "well liked" guest house in NY

Sydney, Australia
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178 posts
89 reviews
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Hard getting a refund from a "well liked" guest house in NY

I paid a $500 deposit for a well known and very well rated GUEST HOUSE IN NY on trip advisor , and emails were plentiful when I was enquiring and booking. (It is for July)

However, now I have to cancel...I get no response at all, despite emailing daily re a refund.

Giving them the benifit of the doubt, thinking they had changed email addresses, closed for a week vacation etc etc ..etc...., I emailed from my partners email account with an enquiry for a booking later in year, and get a almost reply instantly!!! As it was in my partners name, they had no idea. In fact, as we are returning to NY 6 months after original booking, I was going to transfer the amount onto that...... now I feel pretty "ripped off"

Leave a very bitter taste in ones mouth doesn't it.

This would not happen with a large chain I bet.

Sydney, Australia
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178 posts
89 reviews
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1. Re: Hard getting a refund from a "well liked" guest house in NY

There cancellation policy is clear...

***Please note that any changes or cancellations within 24 hours of confirmation are fully refundable and changeable, Thereafter the deposit is non refundable but may be applied towards a future stay within the calendar year if cancelled 30 days or more with a written request.

Cancellations with less than 30 days notice, early departures, or no shows are responsible for the entire stay amount. ***

As the booking is July, I am entitled to a refund

Any Beach
Destination Expert
for Myrtle Beach, North Myrtle Beach, West Virginia
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8,193 posts
94 reviews
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2. Re: Hard getting a refund from a "well liked" guest house in NY

"within 24 hours of CONFIRMATION" Did you cancel within this time frame??

Silver Spring...
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10,740 posts
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3. Re: Hard getting a refund from a "well liked" guest house in NY

Yeah, it looks like you had 24 hours to cancel in order to get the deposit back

Houston, Texas
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3,856 posts
20 reviews
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4. Re: Hard getting a refund from a "well liked" guest house in NY

Sounds like you are getting the runaround/scam from one of the illegal rental properties that are always referred to here on an almost daily basis. See question number 2 to the right of this forum:

Why are Vacation Apartment Rentals a Bad Idea in NYC?

Sydney, Australia
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178 posts
89 reviews
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5. Re: Hard getting a refund from a "well liked" guest house in NY

I didnt read the CONFIRMATION.

That seriously cant be correct can it?? I wonder because it then says "

"Cancellations with less than 30 days notice, early departures, or no shows are responsible for the entire stay amount."

The balance is not due till arrival (the other $1,400)

What do you think??

Sydney, Australia
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178 posts
89 reviews
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6. Re: Hard getting a refund from a "well liked" guest house in NY

"Sounds like you are getting the runaround/scam from one of the illegal rental properties"

I dont think so.... they have OUTSTANDING reviews, not one bad review. People sing their praises.

What do you think I should do? Could do?

I feel cancelling now, when booking is not till July, is plenty of time.

Silver Spring...
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10,740 posts
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7. Re: Hard getting a refund from a "well liked" guest house in NY

I think you are probably out the deposit.

If someone cancels with less than 30 days they would expect the person(s) to pay the rest.

Portland, Maine
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10,977 posts
30 reviews
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8. Re: Hard getting a refund from a "well liked" guest house in NY

The language you posted does make clear that you should be able to transfer your deposit to a later stay, HOWEVER, this does not deal with the issues of a rental that is likely illegal and the possibility that it is an outright scam.

Silver Spring...
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10,740 posts
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9. Re: Hard getting a refund from a "well liked" guest house in NY

"I dont think so.... they have OUTSTANDING reviews, not one bad review. People sing their praises."

I am sure some women in Las Vegas have good reviews also but it doesn't mean they ain't hookers

London, United...
Destination Expert
for Wakefield
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6,152 posts
40 reviews
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10. Re: Hard getting a refund from a "well liked" guest house in NY

I think that the deposit is non refundable but may be applied towards a future stay within the calendar year if cancelled 30 days or more with a written request.

So, unless you cancelled within 24 hours of booking, you won't get your deposit back.

You've still got $1400 so be thankful for that.