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Tutu's House in Hana

Littleton, Colorado
3 posts
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Tutu's House in Hana

We feel we have been scammed, We paid for two nights rental of Tutu's house in Hana with power. After driving 2 1/2 hr. we arrived at rental property and were told the power had been out for 5 hours and they had no idea when it would be restored, we could not stay without any power. Daughter talked to her mother (Milaneta) and we were told she would have to keep our $50 deposit. We had paid $317.56. We have since emailed her and she now says that she is keeping all our money. She stated in her VRBO site it states (no refunds for cancellations). We did not cancell !!. We had to drive back to Lahaina for our last two nights and had to pay another $385.00

HANA
Level Contributor
79 posts
1 review
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1. Re: Tutu's House in Hana

jimgailvanzil......just so you understand.......the power in the last couple months in Hana have been sketchy at best . We just got a letter from the local power co. yesterday apologizing for all the outages. and an attempt to try to explain it. It was in no way the fault of the owner of Tutu's that a tree falls across a power line just as it would not be their fault if it would rain all day or a hurricane blew in. It was something that happened all over Hana, not just at Tutu's. I hope you understand. Sorry that this would ruin your trip. Aloha.......

Littleton, Colorado
3 posts
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2. Re: Tutu's House in Hana

Fully understand what you are saying, BUT that does not give the owner the right to keep our money. We have a VRBO in the Colorado Rky. Mtns. we had a renter that was not able to come due to a huge snow storm, not our fault not there fault, refunded all there money. the right thing to do....

Kapaa, Hawaii
Destination Expert
for Maui, Hana, Oahu
Level Contributor
46,414 posts
3 reviews
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3. Re: Tutu's House in Hana

Unfortunately these things can and do happen. Still doesn't justify not getting at least part of your money back, if not all of it. Try to keep the line of communication open and don't take no for an answer. If she insists on keeping the money, the only thing you can do is come back and go to small claims court. Either that or if the money was on a credit card you could dispute the charge.

4. Re: Tutu's House in Hana

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Removed on: 4:25 pm, July 29, 2011
California
Level Contributor
81 posts
4 reviews
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5. Re: Tutu's House in Hana

The power being out may not have been the fault of the landlord, but the place must be habitable, regardless of fault. And no power means it wasn't habitable. Report them and challenge any credit card charges.

6. Re: Tutu's House in Hana

-:- Message from TripAdvisor staff -:-

TripAdvisor staff has removed this post because it did not meet TripAdvisor's forum guidelines with regards to off-topic chat. Please limit conversations to subject matter directly related to the host forum. For example: when in the London forum, please stick to topics that relate to travel within the London Metropolitan Area.

Off-Topic Chatter is a forum for discussions gone afield from the topic of travel. Please note that the Off-Topic Chatter forum is un-moderated -- the Forum Posting Guidelines are not enforced, with the exception of pornographic images or text, hate speech, unauthorized re-prints of copyrighted text, and messages that promote or encourage illegal activities. Each user is expected to take responsibility for his or her own conduct.

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Removed on: 4:26 pm, July 29, 2011
Birmingham, Alabama
Level Contributor
5,663 posts
39 reviews
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7. Re: Tutu's House in Hana

I stayed here in Dec and it was decent for one night but very, very basic -- no grill as advertised (we found out when we got our steaks out to grill), ants all over (I know, the tropics)...didn't hear much from the owners and was also skeptical prior to arrival, although our stay turned out better than yours. Sorry to hear that happened -- hope you get your $ back ... I'd definitely complain to whatever authorities will listen. And hopefully this thread will show up in online searches so others interested in renting here will be forewarned...

Lakeland, Florida
3 posts
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8. Re: Tutu's House in Hana

I was strongly considering a long term rental (one month or more while filming on location in Lahaina) at Tutu's house. After reading all of the above posts, I have come to two conclusions: 1) the people of your state/city, etc that have responded to this problem are honest and concerned about the direct effect this very unprofessional home owner would have on tourism in your area. Its good to know that you are aware of how events like this take on a "negative generalisation" of the peope/area, etc. and 2) the owner of Tutu's house should do the right thing and refund the money of those travelers. Not only are they out the money they paid her, but also the money for substitute accomodations. They are due a refund and I hope that the owner will see that had she done the right thing by refunding their money, she would have made A LOT more in the way of my long term rental (and others, I'm sure). After reading these posts, there is no way will I give her a single penny! I will look elsewhere. If she were to make amends, then it could be a possibility, but even that is doubtful at this point. Sorry this has happened to those visitors. I use VRBO often and this is the first I have heard of a problem like this... I can't help but wonder if they will stand by the renter and impose some sort of fine/restriction on this owner. One can only hope. I will be in your beautiful city in December and I can't wait. Thank you.

Hana
1 post
1 review
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9. Re: Tutu's House in Hana

Aloha! As a resident of Hana I think guests need to realize that our town is remote. We don't have fancy restaurants, hotels or shopping malls. What we do have is waterfalls, flowers and everything that you would expect the real "Hawai'i" to be. Unfortunately, with the good comes the bad. Because we are in the middle of a rainforest, we do have insects (mosquitoes, ants, etc...) and power outages are common here. The electricity is almost always restored the same day as it was the day the Van Zile's visited our town. This is not the fault of the rental owners. They accuse the rental owner's of scamming them, but how exactly were they scammed? They advertised a 1 bedroom vacation rental and they did provide exactly that. Because the power was out, and it was beyond the owner's control, I think that accusing them of being scammers is a bit harsh and unjust.

UK
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49,560 posts
92 reviews
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10. Re: Tutu's House in Hana

<<I was strongly considering a long term rental one month or more while filming on location in Lahaina>>

If you were considering staying in Hana whilst working in Lahaina, that makes no sense, that must be a 4 hour commute each way at a minimum.