Everyone should understand that Lae Nani is neither owned or operated by Outrigger Hotels. It is merely the rental agency of choice for some of the owners. Others owners choose to rent thru diffenent agencies, or some use the self-rental websites that are available.
The single best piece of advice is to take notice of the guest comments on location, view, and grounds. These will remain constant regardless of what rental agency the owner chooses. Other than that, it is "buyer beware" as with any vacation choice. Any praise or indictment of one condo will no more give you the true picture of Lae Nani than the ugly house in your neighborhood is an indictment of your home or entire neighborhood. Guests who stay at Lae Nani would be helpful to list the unit number that they stayed in & who the rental agency was that they rented from. If a rental agency gets enough negative responses from travelers, they will apply pressure to the owner to upgrade, or cut them loose so that they don't tarnish their reputation. By the same token, owners with enough positive comments will get the benefit of added rentals as the market wisely turns to their product. This is a Win for travelers, and a Win for wise owners as well.