One of the worst experiences ever and I go there 2-3 times a month. It started by it took forever for an elevator to come. The elevator let us into a non smoking part of the casino where low and behold a woman is standing there in the middle of it all smoking. Most of the tables were there but roped off. We were told they did not have licenses for these games and that the commission was close until Tuesday. God forbid anyone work over a weekend or a Holiday. The blackjack tables were all 100 minimums. Are you kidding me? We decided to go watch the races but could not find a place to sit inside. Why you ask? Because after 5 rows, the rest are blocked off because you are sitting above the poker room. The poker room not in the casino. another great management decision. People were angry and upset. 10 minutes later, they opened it up saying that since the poker room was not open until 8, there was no fire hazard. What, are the seats going to collapse on the patrons in the poker room? Then after 15 minutes, 6 security personnel show up telling us we have to leave. Me and another guy informed them that security opened it up for us 15 minutes ago. They then got on their walkie talkies and decided it was okay. I went to get food but since they built the poker room below us, the food is now only on the first floor. Of course that means 1 cashier and long lines. How about now that you have a casino, you stock your food places with personnel. I am firm believer that this happens because of mismanagement. Al Britton in my opinion shoud be fired but of course everything will be chalked up by the mangement team to being new. Stay away from Charlestown or excuse me, Hollywood Casino until they figure out we the players dictate the games, not vice versa. It is just not worth the hassle for the first few weeks. I hit the DD of 9-1 for 313.20 and then left with their money with no thought to come back anytime soon.