We've stayed twice at this hotel and love it. Trying to book to go back in September, party of 2 adults and 2 children and going all inclusive.
Have been trying to book with Thomas Cook but they're charging a whopping £448 extra room facility charge and claiming it's for a family room. I know from having stayed in this hotel before that it's only the Tordos part of the hotel that have family rooms and it's closed by the end of September which is when we plan to go. I really grudge having to fork out that amount for something I know we won't get.
Anyone else encountered this and did you manage to get around it? Any time I try to speak to someone at Thomas Cook they haven't got a clue about the charge and keep trying to justify it by saying we'd be in a family room but I know the Mirlos don't have them - it'll be 2 single beds and bunk beds in a standard size room (don't mind this at all and would happily book it, just not the inflated charge!).