We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Bella Luna Restaurant-Ludlow

1 post
Save Topic
Bella Luna Restaurant-Ludlow

Let me start by saying this probably the WORST restaurant I have ever eaten in. Not only was the food bad but the service is LOUSEY!

Our nightmare began on Jan. 2, 2009. We were a party of eight (8) and to our pleasure were seated quickly. From that point on the night began to deteriorate. I ordered the Clams Casino (big mistake) They were dry and very generic, kind of like something you would defrost and eat at home. We then had to wait 30 min for our salad (mediocre at best) 40 minutes 3 complaints later the main meal came. I mean how can you screw up Veal Parmesan? Well, they did! If you like Ragu' on your pasta you may disagree with me but I am pretty sure for 24.99 you would want better.

I asked to speak to the manager and he arrived at our table 5 minutes later with an attitude. He was never apologetic and defended his restaurant to the end. He claimed that the poor /slow service was due to the fact that they allow 2 hours for every meal. That to me translates into "we have bad service and we know it". He finally agreed to comp some of our meals and he walked away. At that point we decided to forgo dessert and go home. I went to the coat check girl and she asked me "Hi sir....how was your meal?" I replied really bad" she laughed and when I mentioned that I bet you have heard that before she laughed and said "All the time. I not surprised at all"

**If you want a high quality Meal go 2 miles further down the road and go to Panarello's in Ludlow. It is not only a great restaurant with great service but the food is Fantastic. **

Chester, Vermont
Destination Expert
for Chester, Ludlow, Vermont
Level Contributor
1,046 posts
58 reviews
Save Reply
1. Re: Bella Luna Restaurant-Ludlow

Sorry to hear of your bad experience at Bella Luna. In all honesty I haven't eaten there myself and have not really heard any feedback from others locally. I have however eaten regularly at Panarellos and second your endorsement of this wonderful establishment. The folk that own Panarellos also own Sams Steak house which serves the most AMAZING prime rib!

Annapolis Md
Level Contributor
133 posts
28 reviews
Save Reply
2. Re: Bella Luna Restaurant-Ludlow

I'm sure I don't have to remind others reading this forum, but.....

Posts made by a "one hit wonder" like manhasset4 are questionable. Perhaps it would have seemed more "real" if the hadn't gone on to praise another restaurant - which he possibly has interest in??

That said, I have to agree that Panarello's is great.

My husband and I are seasonal renters at Okemo so it's our home away from home. We've never heard anything bad about Bella Luna from locals.

Gotta take everything with a grain of salt.

ludlow VT.
1 post
1 review
Save Reply
3. Re: Bella Luna Restaurant-Ludlow

The person who wrote the review above,must be insane! I think he is one of these people who go from resturant to resturant,hoping to get a free meal!

I live here in Ludlow and eat out often.I spend every winter in Myrtle Beach SC. that has more than 800 good resturants.Because we eat out every day during the winter,I have been there,done that with resturants.

The Bella Luna in Ludlow is the best place by far that my wife and I ever dined! Not only is it the most beautiful place,the food and service are fantastic to say the least.And on top of that the price is modest and fair!

We try to dine there once a week because it can not be equaled in the northeast. If you miss this place, because someone wanted to get something for nothing,you could miss the best resturant you have ever selected.

san francisco
5 posts
Save Reply
4. Re: Bella Luna Restaurant-Ludlow

I could not disagree more strongly with this review - perhaps it was a bad night but I can not even imagine how this fine restaurant could have provided such an experience. We live in San Francisco, travel frequently to Paris and visit the Ludlow area for extended vacations. We dine out often in all 3 areas and I can honestly say that the food at Bella Luna can compete with restaurants in either of these capitals of cuisine. This past summer we actually enjoyed 3 fine meals here and not only was the food of excellent quality and preparation but the service was perfect. The prices are also quite reasonable (much less than the good food at Panarellos or Sams - also good places). Honestly the decor is not to my personal taste but others seem to like it and clearly much energy, cost and attention has been put into the design. I highly recommend this restaurant and know that we will certainly return. Specifically, if you like mussels you should try both the marinara and the thai green curry varieties.

5. Re: Bella Luna Restaurant-Ludlow

-:- Message from TripAdvisor staff -:-

This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.

To review the TripAdvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html

We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason.

Removed on: 1:19 am, February 11, 2010