This was the first trip we had taken due to the economic situation in two years and so we were really looking forward to it and we had rented with Timber tops before and felt safe going back with them even though they are very expensive. When I called to make my original reservation, I spoke with Barbara. I explained we were just happy to be getting away again and that it didn't matter if we were in gatlinburg or pigeon forge as long as it was nice with a view. At the time there were several to chose from. Eagles crest and legacy mountain resorts were suggested because where I wanted to stay, either hidden springs or crest view were taken due to a car show. When I asked about this "car show" I was told it wasn't a big deal and shouldn't interfere with our vacation. I asked her opinion of both resorts and she said they were both nice and away from the car show. I chose Pure gold at first because of it's view although she kept pushing wonderlodge that is listed as a 2 bedroom deluxe plus and pure gold a one bedroon with a bonus bed in the game loft. We took pure gold because we thought if we brought our mother in law she would have a place to sleep for the price of a one bedroom. After arriving and our neighbor inviting us into their cabins, one of which was pure gold, we found that they were the same size. one bedroom downstairs and a bonus bed in the loft. Well guess what...so was ours and yet we had to pay 50.00 extra to stay in wonderlodge for what I thought was a 2 bedroom as it stated but it wasn't. It is a 1 bedroom with a bonus bed in the loft. VERY DECEIVING.
But I digress...before we got there I was almost calling them every day because I was doing my own research on this car show and found out it was the largest of all car shows in that area and most people told me there would be no sight seeing or moving around during this time, but when I walked to tImbertops, they told me it wouldn't be a problem, they could get us around the back ways. Around the backways Yes, but to no attractions or restaurants...it was packed!
The reason I am angry is because we could have stayed somewhere else either in gatlinburg, wears valley or any number of other resorts with more amenities if we had known this from the beginning, but when I called to tell them this was not what we wanted, these other places were no longer available and we had already prepaid. We could have even gone the following week and yes I brought up all these options in the beginning, but was told everything would be fine and we would not get trapped in our cabin. WeLL we got stuck alright. We were able to get out one day during our 4 day stay and after that we were trapped in our cabin. I am disappointed in the deception, about the car show, the lack of trying to make it right once I confronted them with it, and the fact that they charged us an additional charge to move 4 cabins down for a 2 bedroom that ended up being a one bedroom with a bonus bed in the loft that I couldn't sleep in because I couldn't carry my dog up and down the narrow spiral staircase to potty without killing us both and so I either slept in the recliner or on the rollaway sofa which was like sleeping on pure metal (I certainly couldn't expect my 76 year old mother in law to give up her bedroom and climb the death stairs). We were trapped in that cabin with only a lopsided pool table and a mildewed hot tub for 4 days! As much as I had longed for a trip away, I was ready to leave after day 2. I will never trust them again and in the future if I feel bad about a situation, I will not believe the staff, but trust myself.
Timbertops: why did you lie to me about the car show/hot rod show? Why did you tell me you were moving me to a 2 bedroom at wonderlodge, charge me extra and it be the same exact cabin we had before? why didn't you allow me to change to another area when you knew I knew we would be trapped? Under those circumstances you could have refunded our money admitted the mistake and allowed us to chose another place more accommodating where we could have enjoyed our first trip anywhere in 2 years? I would have respected and appreciated you then. My first clue should have been when Barbara kept going out of the building to talk to me.....hhhhhmmmm
I'm sure you won't respond nor make amends for this deception Timbertops, so I'm just going to try and help other travelers be more wary and encourage them to do their own homework before settling.
Very depressed, unrested, and disappointed
Robi G. Romano
Arrival Sept 16