I just returned from a wonderful 10 night stay at Catalonia Royal Tulum. While there I booked an excursion to Chichen Itza through Deborah at the Apple tour desk. In the past I have booked many tours through Apple and my recent tour was definitely not the norm.
I won't go into the full story at this point because my experience is currently being investigated by Apple. I will say that if you are booking any excursions through Deborah to be careful and save any documentation and receipts. I will add more once Apple finishes their investigation.Edited: 3:58 pm, October 03, 2012