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Beware the Inn on Broadway

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Cleveland, Ohio
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14 posts
1 review
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Beware the Inn on Broadway

There is much to like about this property, but beware of their ways related to money.

1. As part of a wedding party, I made a reservation at the wedding rate. But when i got the email confirmation, it was for a higher amount. I had to call them at my expense to make changes.

2. When I got there, the rate was at the old amount, so they had to cross that all out.

3. We arrived just after noon and was told early check in was $50. I was ready to do it, but then was told the room was not ready.

4. After getting home, I was charged more than $100 for a comforter they said had to be drycleaned. $100+ is excessive. A small fee i might understand, especially given the money spent on the wedding.

I will post a full review soon.

21. Re: Beware the Inn on Broadway

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Removed on: 3:02 pm, July 25, 2011
Naples, New York
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349 posts
11 reviews
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22. Re: Beware the Inn on Broadway

OK, OK, maybe you should let it go...

<<< fdmgr, Manager at Inn On Broadway, responded to this review

29 December 2010

"The Inn on Broadway reserves the right to charge for "Excessive Clean Up" as stated on the registration card signed by all guests at check in. Very rarely do we have to uphold this policy, but in this case, it was necessary." >>>

I'm beginning to suspect the use of multiple posting ID's here.

Melbourne, Florida
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5,806 posts
19 reviews
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23. Re: Beware the Inn on Broadway

Ummm, yes. Gracie, you forgot which screen name to sign into.

It's time to let this post slide. I have reported that this does appear to be a case of multiple screen names, thanks for pointing it out oompappy.

Niskayuna, New York
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1 post
92 reviews
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24. Re: Beware the Inn on Broadway

We have stayed at the Inn on a few occasions and loved it. We were and have always been treated like royalty. We are also having our wedding there in may of 2012. When I wanted to take my fiancee out for his birthday I made plans way ahead with the Strath Allen for dinner. I was told there would be music, a tree all decorated (around Christmas), the table would be gorgeous and the food perfect. When we arrived there was NO valet to park the car. No where to hang our coats and we waited at an empty restaurant for 10 minutes before we were seated. No tree, no music. We left and went to the Inn without reservations. The Valet took us to the restaurant and they gave us a table within 30 minute in a full restaurant and his birthday was magical. I am sorry there was a disappointment with ONE person. But it will NOT deter us from an amazing wedding. They have been wonderful. Thanks to the Inn for being there for me for his birthday!!

25. Re: Beware the Inn on Broadway

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Removed on: 6:16 pm, October 22, 2012