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Stay away from Boathouse B&B,Bolton Landing.

New York City, New...
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Stay away from Boathouse B&B,Bolton Landing.

Hurricane Irene hits the day we are to arrive to celebrate our anniversary. Calls from our local legislators called a "state of emergency" and ordered us to stay indoors and not to drive. Impossible to get to the B&B that day. Joe & Patty, innkeepers were in Florida and had no idea of the actual situation as Bolton Landing and Lake George was virtually a ghost town with no power. We told them of our situation and Joe basically said "Too bad". You booked the room, we're open, if you don't come, you lose the night and the money you paid for it". We asked him to be fair, told him we would be risking our lives if we drove, the calls from our local legislators. He didn't care at all. We set off the next day amid floods and downed trees on the highways. Unbeknownst so us, we had received an email from him that day stating “Do not come to the B&B, we have no power”, We found this email on the way up on our Ipad and we called and the answering service stated: "DO NOT COME", WE ARE NOT OPEN". Joe and Patti via phone (when they deplaned from Florida) told us to "Go somewhere for 2 hours" until they got to the B&B to see what was going on. We were 10 mins away, where were we to go with no power anywhere? Joe said "The first thing you gotta do is get rid of your dog and into the kennel" (verbatim) yet we spent 3 days watching their two dogs run all over the property and listening to them bark and yap. We could not leave our dog at our usual boarder at home as there was no power, so we all drove up together. Renee, the manager told us they had to close on Sunday as they had no power and people went home. It was becoming overly stressful, and we didn't even know if we had a room yet. We arrived and the power went off as we stood in the dining room. It was a shaky situation. We tried to talk to Joe and Patty, both were adamant that we would not be credited for the hurricane day, nor given another day gratis or add a day on to the end of our stay. We called other hotels and they did give refunds and credits. Power was off for a week in some areas. These two individuals/innkeepers are interested in revenue, not hospitality or doing the ethical and right thing when running a business, a B&B that is supposed to accomodate people especially during a state of emergency! We were aghast as most people are when we tell the story. He explained how "hurt" they would be financially if they returned our money yet out of the same mouth came boastful conversations about his three other homes, his boats and what a wonderful life they lead. 

Our room was adequate however the ear plugs that are left on the night stands are absolutely necessary due to the constant noise of traffic passing on the road to the Sagamore and people walking by after a night out on the town in Bolton Landing. Their barking dogs that lived below us and ran all over the property barking and unleashed did not lend to a pleasant environment. Not everyone appreciates dogs running about when you are trying to relax. It was very very noisy and very very early in the morning and late at night with traffic, people and their dogs. Our floor was wet and a towels were placed in strategic areas. Patty is an ice queen and very unfriendly, just tries to play the part and Joe has no part to play, he just is an arrogant, selfish, unethical man. I have never written a review like this, but they are very deserving of it. 

The food was horrifyingly unhealthy - freeze dried B&B food either overly sugared or overly salted. We made the best of our trip, had fun anyway but would not recommend this place ever to anyone. I think Lola, my pup had better accommodations and service at The Pooch Palace. . Go to The Sagamore which is exquisite, first class real hotel with amazing views and where they make you feel welcome and the service is immaculate or Erlowest where we dined and saw every exquisite room, which puts this B&B to shame.

11 replies to this topic
Lake George, New...
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1. Re: Stay away from Boathouse B&B,Bolton Landing.

Quite the story to say the least. Sorry you had those problems. I have never stayed there and never heard anything about it that was so bad before. Hope your next trip up here has better weather and better accommodations.

New York City, New...
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2. Re: Stay away from Boathouse B&B,Bolton Landing.

Thanks so much ADK. Pretty astounding story. Most of his reviews are good, but if you have ANY issue with anything and money is involved, you lose. "The customer is always right (or usually) is not the case here" and he apparently does not care about repeat business if it means losing a nights rate. Seriously, it was the worst hurricane to hit the Northeast. People lost their homes, deadly floods and he says "you can't get here? Too bad. Even Amex spoke to him and said they never had an experience like that with anyone. He was speechless and stunned by the sheer arrogance of this man who said "hey we had candles and showers, it was romantic". Hilarious.. We've stayed at The Sagamore quite a few times and will choose that again and again. Spa treatments, gorgeous rooms, they do flips for you in service, the grounds are heavenly. The B&B has 7 rooms some of which have no bathrooms in them and beds not large enough to fit a normal size man. Thanks for the reply! Do you live in Lake George?

Lake George, New...
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3. Re: Stay away from Boathouse B&B,Bolton Landing.

I am a seasonal resident. Normally, I live not far from the lake but the lake is always still "home"

New York City, New...
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4. Re: Stay away from Boathouse B&B,Bolton Landing.

saw some of your photos of Ephesus. Amazing, isn't it . Loved Istanbul.

New York City, New...
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5. Re: Stay away from Boathouse B&B,Bolton Landing.

Did you post this in the review section- you should. Folks looking for a place to stay may not come to the forum.

Lake George, New...
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6. Re: Stay away from Boathouse B&B,Bolton Landing.

I know reviews can take a few days to post but it is still a good idea. I am waiting on few to post from a recent trip.

Ephesus was great - I did not make it to Istanbul that trip - hopefully next time.

New York City, New...
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7. Re: Stay away from Boathouse B&B,Bolton Landing.

CSS: yes I did, but it seems to be taking long time. They cannot accept "hearsay" meaning complaints from other people in my review. There were people that had the same problem I did...could not drive there during a hurricane. Go figure. I redid it and send it, but they are saying "you've already reviewed this property". Something is amiss. Thanks for your input.

Saratoga Springs...
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8. Re: Stay away from Boathouse B&B,Bolton Landing.

I am sorry to hear about your experience! Thank you for this information. I had never heard anything negative about this property. I was at the lake that Sunday and know exactly how serious the effects of Irene were! I hope it won't deter you from future visits to the area.

New York City, New...
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9. Re: Stay away from Boathouse B&B,Bolton Landing.

jkelly, thank you so much for taking the time to make this lovely comment. Yes I have been there before too. The Sagamore is first class and that is where we will go as usual.

New York City, New...
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10. Re: Stay away from Boathouse B&B,Bolton Landing.

It's been published. Thank you all for your support. I'm new here. Cheers ang good holidays to all.

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