We absolutely loved Phu Quoc, but the first impression was tainted by what appears to be a pesky scam.
We arrived on the Ferry from Ha Tien at Ham Ninh. At the Ha Tien border (and after paying the questionable $1 fee with a health declaration which no one checked) the tour operator offered transfers from the ferry terminal to our hotel for USD$6 each.
At Ham Ninh we got into a minivan and off we went. The couple next to us noticed that they had passed their hotel, so asked driver to go back. Well, he was furious! He went nuts saying now he had to back track 3km and why did they not tell him which hotel they were staying (it was only 400m and they DID). After going back, letting them out and slamming the door he set off again and we were next - the Arcadia.
He pulled over on the right verge of the road, pointed over the road and said "Arcadia", so my wife and I got out with our heavy backpacks and walked down the steep, rocky laneway but could not find the Arcadia, only Tropicana and others. We heard an American on a scooter and asked if he knew where Arcadia was. He said it was only 150m on the beach, but as he owned Cassia Cottage he did not like people walking through other hotels and suggested we go back on the road and walk south 400m. Then he muttered about how he should stop being a good Samaritan (Gee, thanks... for what?)
So back up onto the road where we saw another couple from another minibus also at the wrong hotel, then there just happened to be a van pull over and ask if we were lost. He said we were about 1km from Arcadia but offered to drive us there for 50,000 dong... so we did. He also had another traveller in the van he was taking to a hotel and pulled over and asked the other couple from the other minibus if they were lost. They told him where they should be and he pointed them north saying about 2km.
So he dropped the other guy off, dropped us off 400m down the road at our hotel...we paid the 50k and I have no doubt we was heading back to offer a helpful lift for a high fee to the other couple.
I reckon our first driver was so angry because the passengers noticed he had driven past his hotel.
Now, had the transfer been 2x$6 + $2.50 I would have happilly paid, but being taken advantage of just sucks.
Message: make sure you are dropped of at your hotel before leaving minibus, no matter how mental the driver gets - it's what you paid for!