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Beware of Bolyea properties-ships Inn, Knetville, and...

Chicago, IL
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Beware of Bolyea properties-ships Inn, Knetville, and...

Save yourself a headach and avoid any of the Bolyea properties which are the Kentville, Ships Inn Resort, and Sea Spiral Suites. They are theives and have the worst managment of any hotel I have stayed at and I am a frequent traveler. We had car trouble and called The Ship's Inn early to let them know we would be a day late. They told us no problem but they would be keeping our deposit. The supposed general manager actually laughed at the fact that we were out $130. We did call back and found out they did rent out our room that night. When we called the next morning to confirm we would be there they said too bad the man we talked to canceled our whole reservation and they had already rented out our room for the whole week we reserved it for. They refused to refund our deposit since they could not render the services the deposit was there for. We in the end could not get a room since it was Saturday and everything booked up. So much for our 18 hour trip to the sea coast. I talked to upper managment after having the second man I talked to give me a fake name and the phone number to Domino's pizza instead of the upper managment number. I was told too bad even with proof of our repair bill and their error they never ever return deposits. He even said he has had families cry and send him death certificates and he has never given back a deposit and never will. Kind of sad that people like that exhist but they do so beware.

Ang

Boston
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2,907 posts
19 reviews
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1. Re: Beware of Bolyea properties-ships Inn, Knetville, and...

There are a LOT of Motels over at Hampton Beach and I agree 100% with the previous post, it's very true what was said! A lot of them over at that beach are there to make a buck and they'll do terribly gross things like that, it's a disgrace. I could write a book about what I've heard from people! It's just sickening and it's been going on over there for years and years, trust me I know because I live 2 miles from that beach. There's not a whole lot any one can do about it but NOT recommend those Motels to one single soul which is what we do, we always tell people the following info and that's IT for the places at that beach! I worked as a teenager at the Marguerite Motel and if people just want to stay there for a concert at the Casino then it's a good location. It was always very clean believe me I know! The address is 112 Ashworth Ave 1 800 422-2079. If you don't want to stay on Ashworth Ave and would rather stay along the beach then the other one that was always clean and very reasonable is the Aegean Motel at 345 Ocean Blvd. 926-4600. My cousins stay there every summer and never had any problem and I saw what the rooms and staff was like there many times and they're fine. They're located right a long the Ocean past the Tastee Tower Pizza and the statue. It's actually a much better location than Ashworth Ave. and it always was a better area all through the years! It's not too far from the Ashworth Hotel; which is where you DON'T want to stay because the rooms are so tiny it's not even funny! I had friends that stayed there last year, I thought I was seeing things when I saw there room! Don't even THINK about staying there! It has a great brunch/buffet though so check that out if you wanted to, it's very good.

The INN of HAMPTON is really nice. It's not at the beach at all but within driving distance over on Rte 1. It's at 815 Lafayette Rd. and the telephone # is 603 926-6771, for people that just want to shop in the region and have dinner. They have the Eatery Restaurant in the back of the motel that's quite good for breakfast or lunch. Sorry about the Hampton Beach Motels not looking that great and those mentioned here in the previous post! It's a downright disgrace pulling that on people, I would think the State or the Attorney Generals Office should wake up and realize this is going on! The more I drive over that beach? The worse they get too; you're right! It's such a damn shame! A lot of those motels really do nothing for me, no wonder tourism has gone down over there!

nh
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2. Re: Beware of Bolyea properties-ships Inn, Knetville, and...

I sympathize with you .We just got ripped off by them this past week-end . We were going to be spending our wedding night there . Consider your self lucky. The rooms are NOT what they advertise . They are a JOKE and a far cry from being suites. We did not stay and requested a refund ...ummm... supposedly the manager will call us . We are not holding our breath. Drive the extra few miles next time and stay in Portsmouth. You'll be glad you did . Best Western there was great and worth the price ..[about the same ] And is only about 15 minutes from Hampton Beach.

Hampton Beach, New...
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3. Re: Beware of Bolyea properties-ships Inn, Knetville, and...

Hello my name is Jeff Angold and I am the Executive Manager of Bolyea Properties. I am responding to this post because as is with every situation in life there are two sides two every situation.

This guests cancelled her reservation after she was supposed to check in. Our cancellation policy is made very clear to all our guests and is posted in many places: brochures, online policies, and on reservation confirmations (which ths guests recieved via email). I wish we could have made exceptions but in this situation there was absolutely no time for the hotel to rerent the room at full price for the length of time she had reserved.

For vacationers to Hampton Beach please go to www.hamptonbeachresorts.com and read - "What to expect when vacationing on Hampton Beach". Hampton is a unique experience and has been serving tourist for nearly 200 years! Our company has been in business for more than 30 years and we are proud of the product we bring to our guests. We go far beyond most of our competitors and the repeat business from satisfied customers reflects the apprecition for those efforts. We offer over 175 rental units of all sizes, prices and ammenities. Our websites go into great detail and offer many photos of the rooms and outline all hotel policies. We offer 24 customer service numbers and we operate year-round. The management staff is professional and I can assure you that the response to this customers concerns did not happen as she stated. I have to assume that the frustration of being stranded with car problems on her vacation which was changing rapidly for the worst altered the story some. We simply do not treat our customers this way. We understand that customers are why we are here and not an obstacle to hurdle as we go about doing our job. If any traveler reading this post is concerned about our customer service please feel free to call me directly at 1-800-872-9609 or email me at jangold@hamptonbeachresorts.com

Thank you for reading this reply and I wish you the best of luck in planning all your trips.

Jeff Angold

Executive Manager Bolyea Properties

Northeast
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4 posts
111 reviews
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4. Re: Beware of Bolyea properties-ships Inn, Knetville, and...

Have you considered the fact that you have a case in Small Claims court? I hope you saved any and all receipts and booking slips, credit card bills for proof. I can not imagine a judge not awarding you at least the money you paid if not money for pain and suffering as you had driven 18 hours with family, they do not take favorably to this kind of business ethics. It is well known that hotels who are booked will call other hotels to at least help and place customers in trouble. This sounds to go far beyond being rude to criminal. I suggest you get your slips in order and take them to court soon. As a side note, also know that your credit card company may be able to help you on occasions like this. When something happens like this that you pay with credit card, dont over look their help, give them a call as well as BBB. Good luck!

Hampton Beach, New...
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5. Re: Beware of Bolyea properties-ships Inn, Knetville, and...

Wow it is just amazing to see the gigantic leap that parties totally uninformed of a situation make.

BBB? Lawyers? Pain and suffering? For more accurate information please research the consumer protection clauses of any major credit card company. Even the strictest standards for canceling a reservation for any credit card company is 3 days (I refer to the VCS of Visa).

It is this type of "Sue" them attitude that seriously endangers the future of all businesses. I wonder what the world will look like when it is just easier to not do business because uneducated people scream the words "lawyer" and "sue" and they expect the world to warp to their distorted sense of fair business practices.

Hotel and Motels take rooms off the market when guests make reservations and deny service to other guests based upon that promise to stay. Financial transactions occur, labor expenses occur when an employee aids a guest during the reservation process, takes and process data and then has to reverse the process. Deposits are a simple way to discourage disingenuous guests from making reservations and taking away rooms from responsible consumers.

Life is funny in the way that it is impossible to predict the future.... personally I feel terrible that his young woman had car troubles and that her vacation was quickly becoming ruined. Professionally I am responsible to uphold the business contracts that we enter into with prospective guests. Legal, well-documented cancellation policies are those contracts. I reiterate that this cancellation did not happen until AFTER the guest was scheduled to arrive for an extended stay. The hotel did not fill up all the days of the original reservation and did lose money by an unfulfilled promise by a customer to stay with us. Nobody won in this business deal but we understand that "life" happens ... the guest lost her deposit and we lost revenue on days that were not secured financially.

Also to this responder I encourage you to research and compare cancellation policies... In our region and our market our policies are extremely relaxed. We expose ourselves to loss but we feel that our relaxed deposits encourage families to come and enjoy the beach... Nobody in their right mind would find a way to justify the refund AFTER we held the room waiting for a guest to arrive ON THE DAY OF CHECK IN.

I close with this thought: If if was your business and your livelihood at risk by guest that cancel reservations at the last second or after the last second - would you be willing to not hold a consumer to clearly outlined cancellation policies? How about if you had to protect revenues so you could meet payroll for a staff waiting to service that guest or staff that already took financial arrangements, sent our letters, and prepared a room for that guest?

There really are two sides to every situation....

Boston
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6. Re: Beware of Bolyea properties-ships Inn, Knetville, and...

Hi Jeff Angold,

It's such a shame that this post even had to be written up. It's actually sad, don't you agree? First of all I need to commend you and the owners of the Kentville Inn for shaping up the area where the old Tastee Tower Pizza was located. It certainly looks 100% better these days! WOW, it really will be fantastic for your guests parking, during the hectic summer months. The Tastee Tower Pizza place definitely had it's day and it was time for it to GO and that you did! The Kentville right now as you drive by it, looks just like one of the stunning old fashioned beautiful hotels that used to line Hampton Beach in my parents day and age, and it's the way that it should look. Hopefully the Master Plan that the Town of Hampton has up it's sleeve will have property and the beach area all looking like this! Thank you sincerely for doing that to your property, it looks AWESOME.

On another note, I wanted you to know that I sympathize with you and your counterparts over at Hampton beach, but as you know there's a lot of different opinions with how something like this should be handled that's mentioned above. Now I know it's your perogative to do what you have to do, that's business and we all know that and trust me, no one knows it more than me. The problem with this situation though is that in this day and age, one important factor is missing and it's not a good thing and it's not a very good way of connecting with people in this day and age and you know what it is? It's called "respect" and it's for the most important people that you're dealing with and that's the guests who are actually your customers. It seems to be running pretty rampant in a lot of these different establishments and it's quite disgusting in my book. Unfortunately, I feel terrible that it's come to this type of "etiquette" if you want to call it that because I don't.

I disagree with you wholeheartedly on an important point that you mentioned in your post and it's this one that I'm going to share with you right now:

This past October I booked a motel room down at Harwich, MA on Cape Cod, it was called the Wishing Well and it was for 1 night. During the day we got this terrible rain storm, it was almost like a hurricane, close to one. So I had to cancel the room completely as we were certainly NOT going to travel from NH down to Cape Cod in that type of weather. Within 24 hours I received a phone call at home from the motel manager telling me right away that my credit card would definitely not be charged and telling me that it was unfortunate that this storm had to arrive that weekend, she kept stressing that they would not be charging my credit card the deposit and she asked me if I would be booking in the future at all. I told them YES that I'd be making reservations again in the near future, and let me tell you something, I will be following through with this. Any one and especially any business in this day and age that keeps there word? Has MY word right back. I'm staying at this establishment in the next few months for a few days and I wouldn't stay any where else because of this one particular incident that happened to us this past autumn.

It's called where I grew up; one of the most old fashioned public relations policies in the book and you know something? It will always go a long way. In fact? It'll go even further than that, because I have a lot of friends that love to travel and when any of them are looking for recommendations of a great place to stay down at the Cape? I'll be highly highly recommending this particular hotel in Harwich, MA on Cape Cod. Trust me on that, and you can be sure of one more thing Jeff Angold. Quite a lot of my friends are reading this forum and when they do? They're reading every single word right down to the very end and remembering every single thing said here ALL about Hampton Beach's reputation and you know what? They seem to think that it's sinking pretty fast in the sand over there these days and I agree with them wholeheartedly, because I stick to my gut feelings when I feel a certain way and the first message on this forum says it all as far as I'm concerned. as I know YOU feel this way as well deep down because you wouldn't have even bothered writing about it and you know? These days, there's way more of US than of YOU guys with feeling the way we do, always remember that!

Have a great day just the same, and thank you for your time!

Hampton Beach, New...
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7. Re: Beware of Bolyea properties-ships Inn, Knetville, and...

Thank you for the kind words about the Kentville. It is refreshing to see other individuals concerned about Hampton Beach.

There is reason for concern and there is also reason for hope. I am by far the biggest critic of many activities on the beach. I am also the biggest supporter of many activities on the beach.

Simply put there is good and bad on Hampton Beach. Doing business in such a fragil and limited market is challenging at best. Many of the unwritten, but expected standards and business processes that travelers have become to expect from hotels, simply put, are not feasible for the beach.

Long standing families have for decades fought tremendous obstacles to build business under the most difficult of situations. The beach is a great summer destination and many committed, intelligent people are working extremely hard everyday to make Hampton Beach accessible to millions of tourist. This commitment and the changes that are happening everyday still makes Hampton an exciting place to visit. If you look it is very easy to see that businesses continue to improve, the town continues to invest and tourist continue to come in record numbers. Something is going very right on the Seacoast.

For the record we have exchanged postings about one refund... Bolyea Properties refunds thousands and thousands of dollars every year to guests. We review each case and see if as a business we did all we could to reasonablly satisfy the guests. We offer gift certificates, discounts and full refunds... the situation we have discussed was simply a clear cut case of why hotels require deposits. We have dealt with natural disasters, flooding, noreasters and never have we held a guest liable for the "extreme" actions of mother nature - nor would we. For the record I wanted to express that it is important to compare apples to apples.

I leave you with this challenge....if you had to catch a flight and your alarm clock broke and you did not wake up in time to catch the flight do you think that the Airline would refund your money if you called 20 minutes after the plane took off? Apples to Apples...

Thank you for your interest in Hampton....it is this type of conversations that keeps the wheels of change moving. Good luck to you

Boston, MA
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8. Re: Beware of Bolyea properties-ships Inn, Knetville, and...

I too agree there is much good and bad about Hampton. I am 32 and have been going here every year since I was a baby. I will go back again this year. Right now, I am looking at where I want to stay, that is what brought me to this site. I can say one thing, I will not be staying at any of the Bolyea properties. I have in the past stayed at almost everyone. Some good, some bad.

I too agree with the first post, and feel sorry for them.

I have experienced "deposit" problems and agree there should be some kind of penalty. An entire nights cost.....no....If people are reserving a room and u are turning people away because of that reservation, u will most likely get those that u originally turned away back. And if u don't get those people back, u probably have alot of empty rooms. If you have one empty room for a night, ur still doing pretty good.

I also agree with the writer who mentioned the hotel that called them and refunded their deposit. I will definately stay at that hotel now...just from his review and the courtesy they provided to someone else. See how this works. You do nice things for others and it will come back to you. I stay at the beach every years with friends and family (at least 25) who rent rooms daily...I'll make sure they know about your "customer policy".

All I have to say to the owners of the Bolyea property - whatever happened to the customer is always right. Or at least give them some consideration. Your whole review stated how wrong ur customer must have been. Thanks for writing here, you definately helped my decision is never staying at the Bolyea's properties.

The negative review from those you ripped off did not deter me from your properties, but your attitude certainly did.

Hampton Beach, New...
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9. Re: Beware of Bolyea properties-ships Inn, Knetville, and...

Thank you for your message...it is open dialogue that brings out a greater understanding. I know there is not much good that can come from me trying to defend the actions of businesses on Hampton Beach. The point of view of customers and businesses owners are not the same.

For all readers of the this posting service I want to say that Bolyea Properties takes it business very seriously. We employ a large staff to oversee all the needs of thousands and thousands of guests. More than 10,000 guest a year pass through our doors and I have to deal with maybe a half dozen "troubling" situations where disgruntled customers can not be satisfied. My name is Jeff Angold, I am the Executive Manager of Bolyea Propertis and my email is jangold@hamptonbeachresorts.com. If anybody would like to talk to me about Bolyea Properties I will happily talk with have open and honest communication. I know that no other business on Hampton Beach will give you that much access to the highest levels of management. I drive our staff hard to meet all reasonable expectations of every customers. I can guarantee you that. Bolyea Properties had invested millions of dollars in the improvement of our properties and community. We have not been in business for over 30 years because we are lucky....we care and we work hard for our customers.

This type of service is very dangerous in my opinion because the posting represent less that 1/1000 of the customers that we service. It has been my experience that satisfied customers don't have a reason to make comments. I believe in customers enough to know that they will make a choice based upon their own personal preferences. No matter where you choose to stay while on the Beach come and visit us and then visit our competitors...ask for a tour of the rooms and to see all of the facilities. We would be happy to show you around.... and let you make up your own mind. The difference in service and product is amazing and you will know in seconds of just seeing any of our hotels...

Our staff works long and hard and to let such one sided comments to float out in the "World Wide Web" would be a disservice to their efforts and achievements. I state again that I welcome any communication to my personal work email.... I am always available to my customers.

Jeff

New England
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10. Re: Beware of Bolyea properties-ships Inn, Knetville, and...

My question is... with all the beautiful beaches in New England why on earth would anyone choose Hampton Beach as their vacation destination. It's a dump. It was a dump in the 70's, 80's, 90's and it's still a dump. Head elsewhere... where there is more class and customer service.