We are going to Reno and are considering either the Tuscany Suites at the Peppermill or the Concierge Floor at the Atlantis. We need an additional bed for our son, and both cannot guarantee cots, although the Peppermill did say if upon arrival they do not have a cot they will refund our money. While we would prefer to stay at the Atlantis, they will not return our deposit if a cot is not available - that of course does not bode well for us. Both properties cannot guarantee adjoining rooms.
1.So my questions are: which property do you think will have better customer service and go the extra length upon arrival to help us either a cot or adjoining room?
2. Which property has the better food
3. Which property is less smokey?
We normally stay in 4-5 star properties and realize Reno is not Vegas, but would like some input on deciding which property would be better for us.