On our latest trip dec 6-10 we stayed at our newest home the corner suite at the Aria. I decided that this trip I wanted something new every day. Day-1 Venetian christmas presentation, Day-2 Belagio christmas presentation, Day-3 christmas shopping and Day-4 MJ concert.
Day 1 was great walked to Venetian and got lots of pictures the V/P did an excellent job. Day 2 off to Belagio and during return along walkway to Aria we find a new iPhone either 4 or 4s.
Now this is where things get fun.
Upon our return we call and attempt to locate owner of iPhone but no luck with Aria front desk or Security (I think)
As our daughters have probably gone through 5-6 iPhones in their life, being stolen or lost my husband a po of 32 years 1 month and 11 days decides it is better to locate owner ourselves.
He states from his experience that the officer will simply log in phone as found property and if not claimed in standard 30-90 day waiting period it is then returned to the finder.
So I leave it to him as he should know how to find the owner, I mean this new phone is like $8-900, and I am sure the owner would really like to get it back. I should mention at this time the iPhone is locked and appears to have the latest 5.01 software on it, or so I am told.
With no luck from the Aria we return home to Canada on Saturday the 10th. being late we do not even unpack our luggage with the iPhone in it.
On Sunday the 11th my husband goes on to locating the owner and turns on the phone to which there is this message, which I presume is the owner stating
"hey you fxxxing axxhole, you little fxxxing thief, give me back my fxxxing phone, and there won't be any fxxxing problems, you can drop it off at the Belagio front desk.
Well I was shocked at the language especially 4 times in one text message, however my husband seem to shake it off and called the Belagio at our expense as we are in Canada.
After about 1-2 hours of speaking to "Brandy" who did everything she could, there was no record of a lost iPhone during this time. My husband left our home phone with security and informed them if they located the owner we would courier the phone to them ASAP.
Next hubby hooked up the iPhone to a computer with iTunes on it hoping that the computer would give a name to the iPhone and we could reverse locate it by this. Another 30 minutes with no luck.
OK we guessed that most iPhones are now ATT and called their customer service. Another 2-3 hours of going through everything and this time we got the SIM card removed so they could reverse search the SIM card to the owner and call them to inform them that we found their iPhone.
The customer service girl was great, especially the fact she was helping get an owner their iPhone returned. It should be noted that all we wanted them do was call the owner and advise them with our home phone so they could call us back. We understood that ATT would not give us the owner's information. Well after at least 3 hours the customer service stated that she would need a supervisor's permission to make this phone call.
Week 1 now ending we get a call 4-5 days later from ATT stating that they were not allowed to call the owner as it was an invasion of their privacy to make such a call. They suggested we mail the phone back to their "lost and found"
Week 2, my husband is determined to return the phone being less then a week until christmas. We then spend about another 5 hours researching and sending messages to people who are texting this person on their iPhone. I search Facebook accounts in Georgia where my husband feels the owner lives and send off 20-25 e-mails.
There was 2 phone numbers that appeared on the iPhone and the first person hanged up twice and didn't care as she didn't have the time of day to talk to my husband and the second person spent 2-3 hours trying to figure out who the person might be whom she texted. Unfortunately she collect clothing for Africa and was running a clothing drive before christmas.
Ok still no luck, so my husband then calls the supervisor in ATT security or so who he was advised. After 1-2 hours on the phone we learn that there is an IMEI number on the SIM card holder which can trace back to the owner. Needless to say we are then advised that it is the end of the shift for him and that he will call us back the following day. He advises us that this is their newest iPhone 4g that was just released by ATT and is very valuable.
2-3 days go by and still no reply from e-mails or second ATT rep.
Ok my husband says Ill call Apple they sell every iPhone and have records of all owners as they warranty the iPhone.
I can't really believe this my husband pleads with him stating look it almost christmas, don't you have any
christmas spirit, he states he would like to but it against his policy. My husband then asks the Apple employee to call the owner and state this guy found your iPhone, call him and tell him where you would like to have the iPhone sent to, then hang up. He again says no, finally my husband tells the apple employee that "Santa knows who has been good and who hasn't" and did he really want to be on Santa's bad list, the guy chuckles but still refuses to contact the owner.
Ok it is now Christmas eve, 9 pm pacific time and for some reason my husband goes onto the computer and manages to completely erase the iPhone bringing it back to brand new status. I did not think this was possible as Apple states that even a new 4s iPhone with OS 5.01 cannot be broken into. I'm looking at him wondering what he had just done, he then asks my daughter where do you get the owner info off of the phone, she advises that if there is a SIM card it will be the only info in contact list.
We get the only number which is in Georgia and at 12:23 am on Christmas Day we call the owner and leave a message on her answering machine. We then reverse search the same number and find the name and address of the owner who owns and runs a Hair Salon in Georgia.
A few minutes later the phone rings, the owner states it is her iPhone, which she lost in vegas 15 days earlier. My husband states that on tuesday the 27th he will drive across the Border and ship the phone back to her. She states she is sleepy and my husband wishes her a merry christmas to which she replies "good night" and happy holidays.
On the 27th, we courier her phone to her in Georgia, she got it the following day, no phone call from her to even thank us for all the trouble we went to return her phone or apology for her rude text.
Lesson to be learned here is that it is not easy to do the right thing, I think we spent 12-20 hours on the phone long distance, probably 40 hours attempting to locate the owner including researching the internet, and costs to return the iPhone, a "thank you" would have been appreciated, I guess not here especially when someone uses the "f" word 4 times in one text message alone