We recently hired a rental car for a week in Las Vegas and got an SUV with Dollar Rent A Car (the rental was prepaid through Carhire 3000)
When we got the car, it looked like it had not been cleaned properly but it was adequate.
Approximately 3 weeks after we had returned the car, a charge of US$250 was made to our credit card. We queried this with Car Hire 3000, and today we have been advised that Dollar has charged us a 'cleaning fee' of $250 as we had been smoking in the car??
As we are both non-smokers this is absolute rubbish! We have hired many cars in the USA previously through Alamo, Thrifty and Enterprise and have NEVER had a problem.
Needless to say we will never hire from Dollar again - and to let everyone know to be careful with this car company!