Do you provide shuttle service from Amtrak/BWI to your hotel?
The question was phrased in a confusing way. The people who read these forums are just regular people....not employees of hotels or any other company.
Most BWI area hotels (or any hotel worth their salt) have a free hotel shuttle from BWI. You'll have to call the hotel and ask about an Amtrak shuttle. There is an Amtrak shuttle from the terminal.
so for our flight home to BWI-- there is a shuttle to the Amtrak station?
my flight lands at 6:30pm- could I safely catch at 7:45 train--- next one is at 9:30pm (LONG lay over)
You should be OK with that connection to the Amtrak station.
The ride should be 10 mins tops and the shuttles are pretty frequent.
are the shuttles hard to find at the train station? or from the airport
From the train station to BWI, the shuttle picks up in the parking garage drivethough area. It is clearly marked. On the return, their are signs to the shuttle buses. Just follow them from baggage claim, and you should be good to go.