We visit the North Georgia mountains around 3-4 times per year and normally book through VRBO or Homeaway. We decided to try a management company and came across Cedar Creek Cabin Rentals from the Helenga.org website. We booked The Holiday cabin due to the space, the wood burning fireplace, flat screen TV with dvd player and the pool table. The booking process was easy and we received an e-mail with the directions, key codes and contact information. When we arrived, we noticed that the DVD player was missing. We had no cell service and tried the number listed on our sheet from the cabin phone. The number would not work on the phone. We unloaded and headed to Helen to look around. Once service was available, we called and spoke with the property manager about the DVD player. He said he would have someone bring a DVD player for us which was great. We came in that evening and they were there installing the player for us. The next morning it was pouring rain so we decided to stay in for the day. We brought firewood, but no matches. Most cabins with wood burning fireplaces supply matches, but this one does not. We were unable to have a fire because the nearest store is about a 10 minute drive and with the excessive rainfall just was not worth it. We went downstairs to play pool. There was no chalk and one of the pool cues did not even have a tip. The table was leveled with a potato chip bag under one leg and a block of wood under another. There is a large "hump" in the floor and the exit door only opens a few inches. We tried the number again to notify the property manager and it would not work. My husband works in public safety and was concerned about the safety in the event of a fire. It is the only exit in the basement and only a small child could squeeze through. There were dirty dishes in the cabinets and dirty utensils in the drawers that we had to clean in order to use. There were no potholders and only one dish towel. There is also a weak spot in the floor in front of the dishwasher that needs attention. We were very disappointed with the condition of the cabin as well as how poorly it was equipped due to the amount paid for the cabin and cleaning fees. We contact Cedar Creek Cabin rentals and voiced our concerns. We were told that Bob, the property manager, would contact us promptly which was 2 days ago. We have yet to hear from anyone.