I am posting this here because I believe that someone at the hotel is posting glowing reviews of their hotel, while the truth is that unsuspecting guests are suffering and in our case, it is confirmed that someone at the front desk stole my credit card number and tried to use it. When the general manager finally called me back several days later, she was into total cover-up, but it was too late.
During the only night we stayed here, we had unbelievable noise outside our door all night (doors were hollow), pot smokers in the maids closet just outside the door, only 1 elevator worked, and the entire hotel smelled like rotten fish. But the worst came after we left when we discovered from our credit card company that someone had stolen our credit card number and used it many times the day after we checked into the hotel. On one of the fraudulent charges, the crook was testing whether he could use the card for more charges and made the mistake of putting my home address in the on-line order. And of course, the only place the credit card was used where the vendor had my home address was the Grand Plaza Hotel. They make an imprint of your card to go along with the guest registration, unlike most modern hotels who swipe the card and their computers only reveal the last 4 digits to the front desk personnel.
I highly recommend that you rent a nice condo or stay at a hotel with a solid repuration and name familiarity to you or your acquaintances. This is serious.