I stayed at the Casa de Solana B&B in January. While there, I asked if we could transfer to a bigger room. They were booked up, but said they might be able to accommodate me on their boat. I thanked the management for the suggestion, but stayed with our original room. I couldn't move to another B&B because Casa de Solana policy is not to refund any money if one cancels less than seven days out.
Upon checking out I mentioned that the air conditioner unit outside the room was unusually loud and kept us up the previous night (it was ok on the previous night), but I didn't ask for any money back and I certainly wasn't rude or demanding. For complete details please see my review of Casa de Solana in late Jan./early Feb.; it is entitled "Disappointing".
Yesterday I made reservations at "At Journeys End", but I received an email from the inkeepers this morning saying they were cancelling my reservation. I called to ask why and was told that St. Augustine is a small place and word gets around if a guest is high maintenance. I was shocked because I'm absolutely not high maintenance. I spoke only once with the manager at Casa de Solana and even then I merely asked if they had a bigger room for us to transfer to.
I think I've only had one less-than-very-good experience with an inn and written only one bad review. By contrast, I've written several glowing reviews of inns and B&Bs on Tripadvisor.
The sum total of my objectionable conduct (to the B&B people)was politely asking for a larger room, mentioning the loud air conditioning unit outside the room upon checkout, and writing a negative, but balanced and objective review on Tripadvisor (they may not have been aware of the review).
It appears that at least some of the innkeepers in St. Augustine keep a blacklist of any travellers who make the least complaint. Take this as a warning. If you plan on going to St. Augustine and you have any problem whatsoever, it might be inadvisable to raise it, at least if you ever plan on returning to any B&B in St. Augustine.
I'm going back next month and staying at the lovely Hilton downtown. Hmmm, I hope these B&B people don't try to expand their Blacklist to hotels. I should point out that most B&B owners in St. Augustine probably don't do this sort of thing.