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VIP Travel Reservations

I don't know how this is legal. It's certainly not moral. Has anyone actually gotten a refund of the $99 for the "free" cruise and "free" flight? After 6 months of waiting for a reply to my requested cruise, I was offered something completely different, at a cost of over $1000 for an inside cabin. I could beat that on any travel site on the internet. When I asked why so much, the reply was "Read your certificate". These people are rude, and this is a total scam. I've requested a refund, but wonder what my options are to actually get the money back. A warning to all those contemplating this scam......there is no free lunch. Period.