We booked last month to go to Orlando with Thomson Sept 2014 using the Internet. It's our first trip to Orlando and we'd decided we didn't want to drive so we added coach transfers for 4 of us costing £144.
After popping on this forum and seeing how most people enjoy hiring a car I thought right I'm going to drive over there and save us a few hours getting to Disney. I tried to remove the coach transfers using 'amend my booking' and it removes 'coach transfer' but replaces it with 'admin fee' therefore I'm still having to pay £144 as apparently coach transfers are non refundable.
Bit annoyed! This isn't made clear when you book and I've gone all through their terms and conditions and its not mentioned. On their site it says you can add and delete transfers but nothing is mentioned about no refunds, it's still 13 months away! Surely it's not costing them £144 to remove this from our booking so far in advance!
Just a warning if you're booking with Thomson and can't decide whether to hire a car or use their transfer. Go for the car and you can add transfers later at no extra cost but you can't do it the other way round.
I've re emailed Thomson again and have to wait 5 days (again) for someone to phone me, I've tried to phone them on an 0844 no but it's just the message keeps playing. They're not easy to speak to!
We've booked with Thomson before and always been really happy but this has put me off now and served as a reminder that they'll squeeze every last penny from you if they can get away with it.
Won't let it spoil my plans but *blowing raspberry* to Thomsons