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Dreading The Customs at Orlando-Please reassure

London, United...
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Dreading The Customs at Orlando-Please reassure


Not long till our hol begins-8 days and kids are finally realising their dream hol is going to happen.

We are becoming abit concerned about getting through customs with our Autistic daughter whose 9.

I have been on the TSA website and have printed off a paper card informing the staff that she has Autism and ADHD but after a very long day at the airport and on the plane we are dreading the long queues.

We are arriving on April 1st 5pm local time.

Would appreciate any advice.

Many thanks

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Cheshire, England
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1. Re: Dreading The Customs at Orlando-Please reassure

We have a dear son, who has profound learning difficulties and autism, so we certainly feel your anxiety. However, the last few times we've visited, rather than struggle with the unpredictable queues, we seek assistance as soon as we reach the immigration hall, and one of the ushers have always directed us more or less straight away to an available officer. The process took less than 5 minutes from start to finish. So my advice would be to do likewise, and have a fabulous holiday. :)

Kelso, United...
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2. Re: Dreading The Customs at Orlando-Please reassure

It all depends how many flights land at once we went through in 30 mins in February it was great

But we have taken 2 hours

However I'm pretty sure there is a queue for people who need "special assistance"

There are always supervisors around who would be able to advise you

Berkshire, England
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3. Re: Dreading The Customs at Orlando-Please reassure

I think you mean immigration not customs!

Hopefully you will be lucky and not land when lots of other planes do. Make sure you have some water with you. The queueing system at MCO is not too bad and we have not had more than an hours wait the past few times we have arrived....and at the time we land, mid afternoon, there are often two 747 loads of people waiting to be processed.

Customs is after immigration at MCO, after you have collected your luggage and you will get through that in no time. Once through customs, you will arrive at the bottom of an escalator. If it is at all possible, keep your luggage with you when you go up the escalator to the monorail. If you don't keep it, you could have a long wait over in the main terminal for your cases to arrive.

Hope you have a great holiday.

Destination Expert
for Florida
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4. Re: Dreading The Customs at Orlando-Please reassure

There is always a 'greeter' somewhere near where you enter the immigration hall. Usually about the place where non US and Us people split up.

One of you approach them with the white pass and ask for assistance.

Matlock, United...
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5. Re: Dreading The Customs at Orlando-Please reassure

Maybe if you explain your predicament to the cabin crew on your flight they may let you off the plane first when you land. That might cut a bit of time for you :)

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6. Re: Dreading The Customs at Orlando-Please reassure

Not sure who you are travelling with, but if you contact your airline and ask for special assistance in the Uk and USA they will oblige. I did this last year when we took my mum abroad who is 82 and disabled. They were great we boarded first, of last and escorted all through immigration and customs etc.

Have a fab holiday!!

London, United...
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7. Re: Dreading The Customs at Orlando-Please reassure

Thanks for all of your advice

We are flying with Virgin and yes i have informed them of our daughter and we can be one of the first passengers to board.

I didnt know we could receive help off them once we arrive, the problem with disabilities like Autism is that it is an non obvious disability so our daughter physically looks fine untill when she kicks off then all hell breaks loose.. Her other siblings are embarrased and then the stares come from strangers so we appreciate all your replies.

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8. Re: Dreading The Customs at Orlando-Please reassure

We are always ushered to the last officer on the right crew/ special assistance never a line, have a great time.

9. Re: Dreading The Customs at Orlando-Please reassure

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