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baby equipment rental

boston
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baby equipment rental

We spent a week in Naples - pre hurricane - and rented baby gear from a place called Tiny Tikes Treasures. It was hands down the worst experience we've had with baby gear rentals. We travel often, and are usually quite pleased. This stuff, however, was, in our opinion, terribly unsatisfactory. Don't make the same mistake we did!

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Naples
Naples
Southwest Gulf Coast, FL
New Jersey
Level Contributor
26 posts
2 reviews
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11. Re: baby equipment rental

I visited Marco Island early February and also found Tiny Tikes to be a bad experience. We rented the portable crib, stroller, and swing for my 4 month old girl.

The crib was in fine condition, but sheets were an additional fee even though the website says bedding is included. They also say they will set it up, but they just dropped the crib off folded.

I did not arrive until two days after the delivery. When I looked at the stroller, it was disgusting!! The handle bars were taped with sticky black tape which left grime all over you if you touched it. The stroller itself was rusty, dirty, and the brakes were broken. I had called in advance to make sure it had a 5 point harness...well the straps were missing making it unusable even if we forgave the condition of the stroller.

When we called to complain, they said we needed to bring the stroller back and they would "show us" how to use it. They doubted our assertion that it was missing straps. When my mom brought it back she was greeted with unhelpful service and they angrily pulled the straps off another stroller. They offered no credit until pressed. And even then they offered only a $5 credit because we had to drive it back to them.

Did I mention the website says free delivery with an Asterisk that says a fuel service charge of $5 each way!

I would avoid this place. Too bad. It's a nice concept.

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Marco Island
Marco Island
Southwest Gulf Coast, FL
12. Re: baby equipment rental

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Chicago
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5 posts
1 review
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13. Re: baby equipment rental

First time posting a review on anything, but we used Twinkle Twinkle Little Store and it was such a great experience, my wife and I wanted to share with all the other parents out there. We rented three things and all were of excellent quality. The crib was top notch and all setup and ready to just lay our daughter in when we arrived late at night. The stroller and swing were also in great condition. They even had the same swing we have at home, which made the transition for the baby that much easier. I couldn't imagine what this trip would have been like without that swing. The prices were the best I could find and if they weren't, they said they would match any competitors price. They also had no delivery charge or fuel surcharges. They even made a special accommodation for us regarding our pickup. It was such a pleasant surprise to deal directly with the owners of the company. Two mothers, who know the needs and wants of children and seem to actually care if those needs are achieved. We envisioned traveling with our daughter for the first time to be a daunting task, but she handled it with ease because of Twinkle Twinkle Little Store. If you're looking for a great personal experience, I would highly recommend them.

orlando
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14. Re: baby equipment rental

My family spends several months at our beach house and I have to say Tiny Tike Treasures is a wonderful place to do business with. We have rented from them for several years but then I decided to try Twinkle Twinkle from reading all the post. It was not the experience I wanted they were Unreliable and hard to reach. At least with Tiny Tikes I could always reach someone and they would add on to my order and deliver at the time we stated. Tiny tikes is even open on Sundays to their customers, twinkle is not. Return of items were something I never worried about Tiny Tikes made all the arrangements, twinkle is not. When you go on vacation peace of mind is most important and I get that with tiny tikes. I strongly recommend them because of thier commitment to their customers.

15. Re: baby equipment rental

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Removed on: 11:09 pm, May 25, 2008
16. Re: baby equipment rental

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17. Re: baby equipment rental

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18. Re: baby equipment rental

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3 posts
4 reviews
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19. Re: baby equipment rental

Rebuttal from Tiny Tikes to customer complaint

we do try our best to satisfy every customer. The crib and items delivered were clean and safe and in good condition. We deliver hundreds of orders weekly in the Naples, Marco and Bonita Springs with many repeat satisfied customers. We have been renting items for over 14 years. We do NOT charge for bedding on all wood cribs, the sheet and blanket are free of charge with all the wood cribs and toddler beds. If the customer rents additional bedding then there would be a small charge which is clearly posted on our website. We do drop off foldable portacribs, and standard cribs at the door if the customer is not home or has not arrived. Most customers arrive late and are happy to have the foldable cribs they rented waiting at the door for the tired baby. The only crib we arrange to set up is the deluxe heavy duty crib, this has to be assembled and can not be left at the door. This is common procedure and would have been told to a customer. We deliverd the above order on the delivery date, given to us by the customer, not two days late. We do not deliver orders late. if a customer arrives and order is not there, they can call us for estimated time of arrival. Curious as to why this customer waited for two days to call the store. The customer indicates that they are on Marco Island and came into our store to return a stroller that they were not happy with. Marco is a small island so we could have delivered an order earlier by two days if we were aware of something not arriving. We will always try to get the items to our customers as soon as possible.We were given a wrong delivery date by this customer and had we been notified, her delivery could have been changed. The stroller delivered was not dirty, we clean EVERYTHING that is rented. And all we do is Rentals, we purchase everything NEW, no resale and no consignments. We have been in business for 14 years and deliver to many repeat happy customers. We do try to please everyone but occasionally you do get a customer that it is impossible to accommodate. we do NOT set the hand brakes on strollers that go out on the sandy beach as this is a cable and does not work well with salt, sand and water. ALL the strollers have brakes at the bottom which has worked fine for the hundreds of customers that use our service weekly. Our strollers do go out on the beach so normal wear is expected, we purchase ALL NEW strollers that are replaced continuously due to the salt, sand and harsh environment. These strollers are taken on the beach! If a customer is ever not happy with a stroller we will gladly replace it, we have hundreds of these strollers that are delivered in the Collier County area, we will always try to meet your vacation needs. We do offer a five point harness strap on the stroller and it is possible that the customer above was missing a strap, some of the Moms take off the straps for older children, If we missed a strap on the stroller, it is possible. We would not make a customer come back to the store to replace it. We would arrange to drop off to the customer as soon as possible. We would have a customer stop by the store if they could not figure out how to fold or operate with simple phone instructions. We are very busy and we try happily to instruct any customer by phone or in the store, that is open daily on Collier Blvd. for walk in customers and pick up. We are never to busy to help a customer and we always try to be as helpful as possible. We do charge $5 fuel charge each way. This is posted clearly on all literature, the website, and we will tell the customers when they call for rental orders. Our prices have been the same for over 3 years, with no price increases. We felt with the economy in the decline that keeping prices the same, hopefully help the customers who rent from us each year with visiting families. The gas fuel charge is the only fair way to recoup (a little) of the price of gas with the prices increasing daily. This we feel is a bargain as we do not factor in the employee do deliver, vans, time and all the cost we incur to actually get the products to you. If a customer does not wish to be charged the $5 fuel charge each way, the customer has the option of picking up the items at the store and warehouses and return back to these locations. The store is very busy with pick ups for small items. We suggest delivery for larger items which include cribs, toddler beds, rollaways, etc. The small fuel charge is a bargain for most customers who value their time. With this said, we have been in business for over 14 years and we do our best to please vacationing families in Naples, Marco and Bonita. We have many repeat established customers, we try always to accommodate all request, the majority of our customers are very satisfied with products and service. Many grandparents and parents thank us daily for our needed service for their traveling kids. We pride ourselves on the loyalty of customers that have used our service and been with us through their kids and now the grandkids. Thank you.

Mentioned in this post
Naples
Naples
Southwest Gulf Coast, FL
Marco Island
Marco Island
Southwest Gulf Coast, FL
Bonita Springs
Bonita Springs
Southwest Gulf Coast, FL
20. Re: baby equipment rental

-:- Message from TripAdvisor staff -:-

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Removed on: 4:08 pm, June 12, 2008
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