We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Caliente Horrible experience

Florida
2 posts
1 review
Caliente Horrible experience

This is an accurate description of our experience of 7/19 - 21, 2012 at Caliente Resorts in Land O Lakes, Florida.

We were contacted several times by the Call Center representing Caliente Resorts. We decided originally to book a Hotel Room at the resort for the paying normal rate but wanted to stay 4 nights.. because the Hotel was Sold Out Saturday and Sunday nights (7/21, 22) we decided to call back the Call Center and book through them for 4 nights in their "Upgraded Casita" units. Total cost for their "promotional package" was $519 with a $100 Resort Credit after we have completed their 45 minute Resort Tour. We got confirmation and arrived Thursday afternoon ready for a "Great Romantic Vacation".

Upon our arrival it looked deserted, the grounds were unkept and had a Stale appearance. When we arrived at our "CASITA" it was a "TRAIL PARK" area of the resort.. our unit was a Single wide roach infested, no Air Conditioning warped door, stained furniture, and filthy dirty. We decided to complain about our accommodations the next morning during our "tour" and enjoy the rest of the day/night. We headed to the Pool which was nice but very quiet. Stayed for a bit then went back to change for dinner in the dining room, which was empty. We ordered a Filet steak, lobster Mac and Cheese (which was hard dry, in eatable) We tried to salvage the evening in the Disco but was disappointed in the crowd and returned to the "Casita" . We did meet an owner of the resort who mentioned that "Lifestyle Couples" have had problems with X-tasy and they are frowned upon. The Next Morning we went to our 45 Minute Presentation, which was required for their Special Rate...When we completed our presentation and expressed that this type of resort was not for us and we were not interested in Purchasing Today. So we signed off and was expecting a $100 Credit to our account (Which was never credited).

We went to the Pool to enjoy the day and a short time after, we were pulled out of the pool and told To "VACATE THE PREMISES IMMEDIATELY" We were embarrassed and mortified... We didn't do a thing to deserve this type of embarrassment and treatment... We packed up and left after only 2 nights and noticed a text from another couple we had met, that They Too were Kicked out of the resort after Not Purchasing.!!! and they told us 3 other couples also got removed from the Property.

We realized because the resort was Sold Out.. they needed our rooms for revenue... NOT A GOOD THING TO DO...

PLEASE re-think your next vacation.

2 replies to this topic
haines, alaska
Destination Expert
for Haines
Level Contributor
7,164 posts
35 reviews
1. Re: Caliente Horrible experience

Sounds like a real dump.......also sounds like you should have checked into this place further before deciding to pony up $519........how in the world could that be justified as a special rate......you could have had a better time elsewhere and not have had to endure the presentation or the humiliation......

File a complaint with the Better Business Bureau today........

Florida
2 posts
1 review
2. Re: Caliente Horrible experience

thanks for the info.. actually heard about it from an aquaintance that stayed there and told us later that it wasnt as great as they said it was..yes BBB here we come...

Reply to: Caliente Horrible experience
Get notified by e-mail when a reply is posted
Get answers to your questions about Land O Lakes
More Land O Lakes Topics