We just returned from a two week rental through Island Vacation Properties. I had no problem renting the unit with them processing my payment. The problem began when we had to rent two different units in the same complex which required us moving the middle Saturday. I had no problem with this. I did ask IVP if they could get the cleaners to clean the second unit early on their cleaning list as we would have all our clothes and food in our car waiting for a move in. They said no problem. On moving Saturday the maids were at our door at 9am(checkout is 10). I told them we would be out in an hour. I then received a nasty phone call from the maid's supervisor who told us we had to move immediately for them to clean. I called the rental office with no effect. We moved out. My husband drove to IVP office at noon, then 2 trying to get the key. Finally, at 5 to 3 he drove there as we still did not have our unit available. The office was closing at 3 and we still had no place to move in. They were unconcerned and said when our unit was later cleaned they would leave the key in the IVP box outside their office door. Although they knew we were waiting there was no call from the IVP notifying us what to do. We expected them to call when our unit was ready as they had promised. Apparently when it is closing time they leave and have no concern for renters problems. We finally did get the key a short time after, not with their help. As far as we were concerned we lost a vacation day trying to move.
The final straw was the final Saturday when we were leaving. At 7am the doorbell to our unit rang and it was security. We had not seen a security person the entire time we were there but he wants to know if Pedro is there. Of course we were then awake and packed for our long drive.
We liked our unit, but felt Island Properties was interested only in renting a unit and offered no customer service from that point.