My husband and I planned a family weekend at Sam's Family Spa, Dillon Rd., in Desert Hot Springs, for this Easter (2007). After checking their web site, and calling, we found when we got there that they quoted us the wrong rates. We decided to stay, although more expensive, but then found the pools and spas were filthy. When we voiced our concerns, we were told that it was, "the Mexicans and Armenians that make the pools so dirty!" We were denied a refund, and we were told , "We don't want your kind here!" With their poor customer service, racial remarks, and dirty facility, we will never reccommend Sam's Family Spa to anyone.