My husband and I stayed at Cambria Shores Inn in Cambria, CA, for 3 days (Mon, Tues, Weds) in Oct. 2007 in 3 rooms in less than 24 hours.
After settling in the 1st room and unpacking everything, I tried to turn on the heater, but it didn’t work. Since the temperatures get down to about 45 degrees this time of year, I notified management who couldn’t get it to work either.
They reluctantly moved use to a 2nd room, after I explained that my 76 year-old husband is disabled husband would not be able to tolerate cold temps at night. He is on oxygen, has a heart condition, and must get around using either a wheelchair or electric scooter (we have a CA auto disabled placard). The manager said we could stay in the 2nd room only one night, since someone else had it booked for Tues. night. He further stated that he wasn’t sure where we could stay on Tues. night, because they didn’t know if the heater in the 1st room would be fixed by then and the other rooms were booked.
Not having heard anything from management by 11:30 a.m. Tues., I went to the office and they told us we had to move to a 3rd room which was now available. I again protested that these moves were hard on my husband and why couldn’t the people booked for Room No. 2 be given Room No. 3, since these rooms all appeared to be the same. They said they wouldn’t do that and we had to move. So, we were put in our 3rd Room, all in less than 24 hours.
We would have moved to another motel, but since we were traveling with a small dog, it would probably have been impossible to find other accommodations at the last minute in Cambria.
When I checked out on Weds, I again expressed my displeasure of their treatment of a disabled person. They offered me a “consideration” of $25 off our next stay. I asked him why he thought we would ever stay there again.
We paid full price for our room ($538 for 3 nights) with no discounts. I have never been treated so badly at any other motel or hotel. The rooms were nice, but with uncomfortable chairs, and the place is pet friendly.