I am very much looking forward to coming to Durban next June for World Cup 2010.
I made a booking at Bon Ami Guest House (a B&B) for a total of 11 nights (2 rooms for 3 nights, then 1 room for 5 nights). I was quoted a price and accepted the quote at R8580. However I was told that they do not yet have the rates for 2010. I was told that they have not had a rate increase in 2 years and an increase was due. I can book it now, but I will have to pay the 2010 rate. I was told it was expected to be an increase in the 15%-20% range. I did book the rooms.
Well, when the '2010' rates came out the other day, I was given a new quote of R22,000. A 256% INCREASE!!!
I was told the 'Directors' set the price and they dont care because they know they will sell the rooms anyways.
In many places, this is called gouging and is not ethical. Not a great welcome to South Africa!
I contacted them and said it was unfair, but that I would be willing to pay R15,000 (almost double my original quote). I told them they should give me some consideration given that I had booked already. The response I got back was negative- they will not change the rates under any circumstances.
So, my reason for writing this is 2-fold:
1) They are not ethical people, so dont stay here; and
2) Is there a B&B association or something similar where I can report this unethical activity?