I booked a reservation with Fox Rental Car online for pick up in Liberia (Costa Rica) and then read horrible reviews on the tripadvisor forums. People were complaining about the deceptive fees, rates and terrible experiences. Naturally I was a bit hesitant to go forward with the reservation so I emailed the company. Within a few hours I received an email back requesting that I give them a chance.... I called and spoke with Rotcy, the manager at the location. She assured me that someone will be at the airport to pick us up and explained the prices and fees and total I would have to pay.
To anyone renting a car in costa rica- DO YOUR RESEARCH!!! There is mandatory insurance that you have to buy in order to rent a car in Costa Rica. Most car rental agencies will not post that on their site. People get all upset because they don't read the fine print or do the research! There is also a $1500 credit card hold that they will place on your card. Although a bit high it is understandable. The hold gets released after you return the car.
Although it is true that the car rental on our agreement estimated a cost of $15 per day but after adding the navigation, the mandatory insurance and airport fees you can expect that price to be higher.
Rotcy was extremely professional and helped us in every way. Our car was a 2013 Isuzu with 4 wheel drive (we read that if we wanted to drive on unpaved roads that was necessary and glad we went for that option). She helped set up the navigation with all the points of interest and had the staff load our luggage into the back. She even directed us to a place where we were able to purchase a SIM card for our phone. I had her cell phone, email and office phone the whole time.
Returning the car was also a great and simple process. Since we were going to another hotel along the coast after our stay in Monteverde, they offered to come pick up the car from the hotel when we arrived! Harold came to pick up the car and I couldn't be more pleased with his professionalism and efficiency in the check out process right in front of our hotel.
The experience was so great that we called them again to drop off a different car a few days later for a quick 1 day trip from Peninsula Papagayo (our hotel) to Tamarindo (a beach town). They were there on time with the car and the papers to fill out. They came the following day to pick up the car as promised!
Great Service Exceptional Staff and Low prices!!! I recommend this place in a heartbeat!