Hey there travellers, I recently hosted some guests at my place from Germany who wanted to go from Goa (Madgao) to Kerala (Kochi) by train so they approached this travel agency in Colaba, Mumbai called "Explore India" near Bentley's Hotel in the backpackers district. This fraud agency charged them an exorbitant 13,000 rupees for train tickets that normally should cost 5,000 or 6,000 (for 2 persons) at the most including the agents commission. In addition, the agency did not provide them with a ticket or PNR number or class or train number and merely gave them a paper bill (which counts for nothing). They were told that the tickets would be sent to their hotel in Goa which is absurd.
When my guests told me they paid 13,000 rupees I was shocked. and I called this agency. The guy was extremely rude when I asked him about the high charges and refused to refund the money. So please beware of this fraud agency and warn your friends.Edited: 11:04 am, December 21, 2013