I'm posting on behalf of a colleague who is from New Delhi. She would like to pay for her mother (70) to fly from New Delhi to New Zealand, where my colleague now lives.
Her mother has never flown before and does not speak English.
She feels she may need to go to New Delhi and bring her mother to New Zealand however that is going to cost a lot of money. I wondered whether there was a service that helps older people in New Delhi airport through the process of getting on the plane. My colleague is afraid that her mother will be overwhelmed by this new experience in such a busy place. Can an airline or the airport help in anyway? She hasn't booked the flight/s yet.
Any advise would be greatly appreciated.