Crown Regency Fuente,
I stayed at your hotel last July 16 to 19 at room 1704. Upon check out I asked your concierge to flag a large taxi as we have a lot of luggage. We needed to go to Mactan International airport. Your staff was able to get us a large taxi right away. They loaded all of our luggage and we were on our way. Upon out of the vicinity of the hotel the driver did not turn on the meter and instead started asking firmly to charge us 400 pesos going to the airport. As I did not want to haggle and he leave me no choice but to accept as I have my family with two small children at the back and lots of luggage. As much as I wanted to get off but with the luggage I had and with two small kids I had no choice but to accept it. On our way he was very arrogant and started asking very personal information which I was very uncomfortable in answering but again I had no choice and did not want to be confrontational. Half way to the airport he started asking for cash advance as he said he needed the money for gas. He ask me for 300 pesos at the gas station. Again, I had no choice but to agree. Upon reaching close to the airport there was a check point. Before arriving at the check point he then turned on his meter for a few seconds only to turn it back off after passing the check point. I was able to get his license plate and also a picture of him so that I can forward this horrible experience to proper authority. I am now outside the country and would like you to forward this information to whoever is in charge of this situation from happening again to your other guest.
Date of the incident July 19 around 9:30 AM
License plate no.GXD-786
3 Mojeres name on the door outside
I have a picture of the driver if needed
Older man in his 50's