We booked our dream family holiday to Sugar Beach in January 2011 through a Discovery Vitality Affliated Partner, World Leisure Holidays. After much research and the high recommendations from our family and friends and most importantly due to the Kids Club at Sugar Beach which caters for 2 year olds, we had decided on this resort.
The cost of the 7 nights stay for our family of 4 during the October holidays, totalled R65000 . We paid a deposit and paid for our flights in full in May 2011. Today we received an email, not even a phone call, notifying us that due to a group booking which had expanded in numbers, we would have to move to another hotel and if we were not satisfied with that option, our money would be refunded. The 'expanding' group needed our family room which we had booked in January 2011. The alterntive hotel is unfinished at present which means for the same amount of money, we would get to experience contractors and the likes on our dream holiday. Further to this there is no Kids Club for 2 year olds which is the main reason for our first choice of Sugar Beach. The second hotel offered as a substitute is a 4 star for the same price as the 5 star Sugar Beach. No compassion or compensation was shown or offered to us. Our dream holdiay is now a nightmare.
Beware of World Leisure Holidays as a Tour Operator as they do not put their clients needs first and it seems that if 6 months down the line, a better offer comes along, you will be left in the lurch!