RE: Review of www.agoda.com
I believe many travellers at different stages do rely on some on-line agents for hotel rooms reservation. Many also enquire for reliable agents in the forum.I think after full payment of fee in return for pre-paid accomodation vouchers, each customer deserves the paid service contracted with the oline agent. Otherwise, we shall be deserted in the streets in midnight without a place to stay in an unfamiliar environment!
Below is my personal experience (in chronological order)to share with you. Content is self explanatory for your evaluation. I am satisfied as an insurance/safety net was offered to me.
I always find Agoda a good service provider. Recently, I made several paid bookings.
Just 30 minutes ago,I made reservation as confirmed below.
However,very surprisingly, when i then check with the online reservation of www.geopark-hotel.com direct, I find the daily rate of 29/Aug/2008 for one superior room is 138 MYR only.Well below your guaranteed low rate. What is the meaning of Agoda's guarantee LOW rate when it is even far higher than the hotel direct sale?
Please may I have an explanation by return mail. Thanks
Tak Kin FUNG'
Issue: Within minutes, I found the room rate offered by Geopark hotel direct sales being lower than that of Agoda ( againt your policy of lowerest rate guarantee ). You may enter the hotel web page to check.
I request for Agoda's explanation and enquire whether I can change to another hotel.
Tak Kin FUNG
6:35pm HKT 21/08/2008
Date: Fri, 22 Aug 2008 07:03:55 -0400
Dear Tak kin FUNG,
Thank you for your email.
Regarding your below email. Please kindly submit the claim form for Lowest Rate Guarantee by use the form with details in our web site.
Refund For Booking
From: Agoda (email@example.com)
Sent: Monday, September 01, 2008 1:24:56 PM
Dear Mr. FUNG,
With reference to your booking at the Geopark Hotel Oriental Village from AUGUST 29, 2008 to AUGUST 30, 2008, we have processed your refund as requested. Please note the refund details below:
Original Charge on AUGUST 21, 2008: USD 51.73
Actual Stay Charge: USD 40.58
Refund to Credit Card: USD 11.15
From: GARY T. K. FUNG
Subject: RE: Refund For Booking
No problem. Fair, Agoda honours its guarantee terms.