We travelled for 5 weeks through Laos and Vietnam and we only had great experiences except the bustour booked at GO Travel in Hoi An. Go Travel is situated at Nguyen Duy Hieu street in a nice bar and with very nice and friendly girls in red t-shirts. We would like to book a busticket from Hoi An / Da Nang to Pakse (Laos). That was no problem at Go Travel although they recommend us to go not with the sleeping busses because they are not comfortable for western tourists. The sitting busses leave only specific days so we skipped a day in Hoi An after the advice of GO travel to go with the sitting bus. We would be picked up at 5.30 am, while the bus would leave at 6 am. We were wondering if the pick-up would be on time but the friendly GO Travel girls assured us it would be ok. At the next morning at 5.50 am there still wasn't a pick-up car! We called with the manager Ms Tram and she assured us that we still would be on time. The guy who picked us up drove like a madmen probably to be on time. It was very dangerous and not necessary!
When we arrived at the busstation we were roughly pushed into a very old and dirty sleeping bus. The advise of the GO travel girls to don't go with the sleeping bus was the readon we left Hoi An a day earlier and now we went still with a sleeping bus. Unbelievable and unacceptabel. The sleeping bus was horrible. We paid extra to the driver to have a better seat without boxes and other cargo.
The girls of Go Travel seem very nice and they make a lot of promises but they don't realise them. It was really a horrible experience to go with such a terrible bus where we were treated like animals. Go Travel is responsible for that.