Two words, unprofessional and short term thinking. Many of the negative comments if not all are true that I have read. I recently took a tour and although the trip up the mountain is great and I am glad I made the journey.
I got extremely frustrated with the lack of transparency in communication and always got the sense that the money was the only thing on the owners mind, that and taking breaks to drink tea and smoke cigarettes.
I was informed it was the only place to get this tour, and thought it was the other tour company that does these tours, as I confirmed this with him. Until it was all said and done did I realize it was not. I was given a substantial discount on the tour, as the owner indicated he already received enough people that he could reduce the price. My tour would be the same, but as the days developed.. it was not. I stayed in what I would consider an unsafe hotel for a single female completely separate of the group. A big first strike. In addition, a request was made by one of the group members to visit a site in the area that was not listed on the itinerary. The owner asked some of the group, and then proceeded to do what he wanted anyway..he also tried charging an exuberant amount of money for a very small detour with no entry fee to the individuals who wanted to attend. We all went and not advised even when asked where we were going. Again , the lack of communication was huge, and as the time passed, the less and less he seemed to care, the more and more unprofessional he seemed to get.
In addition the information provided was minimal, so the actual tour guide portion could have been provided by summaries in guidebooks. I think there is a reason there are few reviews on this organization, most people opt for the other company in the area who offer this same tour for a similar price. I would not be surprised is he upsets a client who actually takes more serious action against the company. It would not take a lot to change the overall quality of the tour, but the owner is so focused on the bottom line of today and not thinking ahead for tomorrow... hence the low numbers in the tour of 7 including myself which was last minute and only because of the price slash. I should have taken that as a sign.
Like I said, short term thinking and this will eventually result in closing the doors. I would avoid this tour company no matter, the money is well spent but o with the rival company in town. I would not recommend this organization...